topic Re: Google Nest Hub Max will not remove from account in Speakers and Displays

Google Nest Hub Max will not remove from account

sarahu — Sun, 23 Jan 2022 20:38:11 GMT

I sold my Google Nest Hub Max to someone else. Before giving it to them, I did a factory reset, assuming it would disconnect it from my devices. They have messaged me with a screenshot of the error code they are getting: "this nest hub max is connected to another account or home". To continue the setup, this device needs to be removed from its previous account. Ask the previous owner to go to their device settings and remove it"

I did this, and the device no longer shows up in my Google Home app or Google Assistant app. But the new owner still cannot get it connected. What is going on here? How do I get it disassociated with my account so they can set it up? Is it just at time lag thing?

Re: Google Nest Hub Max will not remove from account

MplsCustomer — Sun, 23 Jan 2022 21:37:32 GMT

I believe you need to go to the Google Nest Hub Max in the Google Home app, open Settings, and select "Remove device" at the bottom of the screen. So perhaps you'll need to re-install the Hub so that you cam remove it.

Maybe others in this forum could add more. I've never had to actually remove a device.

Re: Google Nest Hub Max will not remove from account

Ary — Sat, 26 Feb 2022 05:07:35 GMT

I'm having the same problem I'm trying to sync to my account with the hub max as a 2nd owner. But it keeps saying the previous owner have to log out or delete their account first on this device before I can sync my account. And the previous owner is not responding to me. Help please

Re: Google Nest Hub Max will not remove from account

Jake — Wed, 11 May 2022 18:39:00 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Google Nest Hub Max will not remove from account

Justin822 — Fri, 13 May 2022 01:12:37 GMT

I’m having this issue and would love help

Re: Google Nest Hub Max will not remove from account

Tahirsheikh — Sun, 12 Jun 2022 15:34:52 GMT

I bought one used like new nest hub max 1 year ago and i reset it and sign up with my account used like a week then i just save it for future cuz i do have other devices now after 1 year I'm trying to use it it's asking previous owner need to remove I'm the previous owner as i used to use it a year ago

Re: Google Nest Hub Max will not remove from account

Elyn14 — Thu, 21 Jul 2022 22:25:05 GMT

I’m having the same issue, it was already removed from the previous account and when I try to add, it still says it needs to be removed. Already tried a reset and it’s still telling me the same thing. Help!!!

Re: Google Nest Hub Max will not remove from account

therealrockguy — Mon, 29 Aug 2022 14:18:58 GMT

Did you recieve any info on your problem. Having the same issue.

Thanks

Chris

Re: Google Nest Hub Max will not remove from account

Elyn14 — Tue, 30 Aug 2022 13:18:48 GMT

No, sadly it still gives me the same error message. The display works but the camera feature doesn’t which is pretty sad as it’s a Hub Max that I had purchased for that feature specifically. I had also removed it from my Nest account and it still says it’s associated with one. I can’t reinstall it to it or a new one I create.

Re: Google Nest Hub Max will not remove from account

therealrockguy — Tue, 30 Aug 2022 14:41:47 GMT

Thanks for the reply.

I spent an hour or so on the phone with Google support team yesterday and have a scheduled call back today(had to escalate the issue). Hopefully we can get it resolved. If we do I will post the solution.

Cheers

Chris

Re: Google Nest Hub Max will not remove from account

therealrockguy — Tue, 30 Aug 2022 15:43:33 GMT

Just got off the phone from Google support. Some how the issue resolved itself.

First the variables that changed between yesterday and today.

1. I took the unit from my grandmother's to my house 2. it was unplugged for about 8 hours

3. I factory reset (hold down volume buttons for ~10 second) it in the morning, kept it plugged in and went about my morning for about 4 hours. Then I called Google support since I haven't heard from them.

Now for Google support...

Google support asked me to unplug the unit for 10 seconds then plug it back in for 10 seconds, do this 10x consecutively. After plugging it back in on the 10th time let the unit boot, then do a factory reset (hold down volume buttons for ~10 seconds.)

I was able to go back to my grandmother's account and add the unit to Home.

I was very skeptical about unplugging and plugging the unit back in, but maybe that worked. Maybe it was another variable.

Good luck

Re: Google Nest Hub Max will not remove from account

TSCOUGHTON — Sun, 18 Jun 2023 18:29:36 GMT

Im having the same issue, removed it from my account even the cache...still wont let me re-add...wouldn't of had to do if the camera hadn't stopped working out of nowhere...I'm reconsidering nest products after this...way to buggy. Not very "smart" of these products.

Re: Google Nest Hub Max will not remove from account

TSCOUGHTON — Sun, 18 Jun 2023 18:51:27 GMT

Only thing that worked! Thank you!!

Re: Google Nest Hub Max will not remove from account

therealrockguy — Sun, 18 Jun 2023 18:52:41 GMT

I can't remember exactly what I had to do to fix it. But I remember having to unplug and replug 5 times I believe. I called Google to get the help and talked to tech support.

Just can't remember how long I let the device boot before I unplugged it again. I remember it being about a 3 minute process in total.

But it did fix the problem.

Re: Google Nest Hub Max will not remove from account

therealrockguy — Mon, 19 Jun 2023 21:52:01 GMT

No problem, glad it worked for you too.