topic Speaker keeps removing itself from home devices in Speakers and Displays

Speaker keeps removing itself from home devices

Stevieboy711 — Tue, 30 Aug 2022 21:22:30 GMT

My Harmon kardon citation one worked fine for the first couple of months, but recently it keeps disconnecting itself at precisely 1am almost every night, meaning if I want to use it, I have to go through the whole setup process again. Is there anything I can do to fix it or stop it from doing this?

Re: Speaker keeps removing itself from home devices

kingjohn — Wed, 31 Aug 2022 00:50:12 GMT

Im no expert, but if its stopping exactly the same time i would look at routines that might use home and away, or your phone switching wifi ? Something somewhere is running and doing it i think.

I use to sit on my sofa and for no reason the home app detected i was no longer home and switched to away. These days i font let anything detect, manually switching is best or a year later you forgot you set something up?

Re: Speaker keeps removing itself from home devices

Stevieboy711 — Thu, 01 Sep 2022 22:37:04 GMT

How would i turn on manual switching?

Re: Speaker keeps removing itself from home devices

Muddi — Sun, 04 Sep 2022 11:24:55 GMT

Hi Stevieboy711,

Thanks for reaching out to the Google Nest Community and sorry for the delayed response.

I appreciate @kingjohn for helping here. Please note that we have very limited support on third party speakers with built-in Google Assistant like Harmon Kardon Citation. You can try to lessen the distance of your device to your router or set up your speaker to a different network like mobile hotspot to see if it will have the same behavior. If the shared steps did not work, please contact the manufacturer for further help.

Cheers,

Muddi