topic nest hub v2 reboots 3-5x a day in Speakers and Displays

nest hub v2 reboots 3-5x a day

garfunkle — Wed, 31 Aug 2022 18:58:51 GMT

5th time reporting. had this device for 2 months. same wifi, never unplugged. reboots at various times 3-5x a day. firmware issue not resolved. customer service is non existent. the emails i get are robo badly written, poor english replies, that you cannot reply to since it's a robo reply. never buy another google hardware again.

Re: nest hub v2 reboots 3-5x a day

MplsCustomer — Wed, 31 Aug 2022 19:21:18 GMT

@garfunkle

I wonder if you could try to file a Google Nest warranty claim using this link while logged into Google:

https://support.google.com/product-documentation/contact/nest_warranty

Re: nest hub v2 reboots 3-5x a day

Azarco — Sun, 04 Sep 2022 21:49:58 GMT

Hey garfunkle,

Thanks for the help, MplsCustomer!

We understand how important this is and we're sorry if this has been difficult for you — could you provide us the cast firmware and software version of your Google Nest Hub? Also, kindly fill out this form so that we can check this with our team.

Best,

Alex

Re: nest hub v2 reboots 3-5x a day

garfunkle — Mon, 05 Sep 2022 01:17:37 GMT

this is a joke. until i can directly talk to a customer service rep, and deal with this directly, your product is a dud. if i wanted a bad firmware i would buy a microsoft product. google gets no more business from me. this nest hub is a piece of junk.

Re: nest hub v2 reboots 3-5x a day

Azarco — Mon, 05 Sep 2022 20:25:23 GMT

Hey garfunkle,

We understand how difficult this is for you. We'd like to forward your case to our team so that they can check other options and to dig deeper on what's happening with your Nest Hub. Filling out the form with your information will help us a lot.

Kind regards,

Alex

Re: nest hub v2 reboots 3-5x a day

Jake — Thu, 08 Sep 2022 21:34:59 GMT

Hey garfunkle,

I wanted to check in and see if you managed to see Alex's post. Please let me know if you have any trouble filling out the form, as I want to ensure you are being helped.

Best regards,
Jake

Re: nest hub v2 reboots 3-5x a day

Jake — Fri, 09 Sep 2022 17:06:48 GMT

Hey garfunkle,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake