topic Re: Can't communicate with device event though it's connected in Speakers and Displays

Can't communicate with device event though it's connected

sfjanisebee — Sat, 11 Sep 2021 23:34:28 GMT

Reset my internet, and now my devices won't communicate with the Home app, even though I get confirmation the device has been recognized.

Re: Can't communicate with device event though it's connected

Ruth — Sun, 12 Sep 2021 10:59:54 GMT

Similar problem. Tried all the usual fixes, rebooting the nest minietc, no joy

Re: Can't communicate with device event though it's connected

sfjanisebee — Tue, 14 Sep 2021 17:03:02 GMT

I ended up removing my devices/factory resetting them, and was able to successfully add them back in.

Re: Can't communicate with device event though it's connected

ai — Sat, 25 Sep 2021 03:55:00 GMT

Hello Ruth,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 3-2609000031981.
Kindly,
Ai

Re: Can't communicate with device event though it's connected

frances — Tue, 28 Sep 2021 18:17:53 GMT

Hi All,

I have not received any new responses, so I'll go ahead and lock this thread. As always, if you have any other questions or concerns, please feel free to start a new thread and we'll be happy to help.