topic Re: Something went wrong. Try again in a few seconds. in Speakers and Displays

Something went wrong. Try again in a few seconds.

NotaGooogleFan — Mon, 29 Aug 2022 15:45:58 GMT

Have the retards at Google fixed this yet? I'm about to Ebay my entire system and buy an Amazon Echo system.

Re: Something went wrong. Try again in a few seconds.

Getzer — Mon, 29 Aug 2022 15:51:20 GMT

Too bad nobody replied to this. One of my Hubs all too often doesn't respond to "commands" the first time but says "Something went wrong, try again in a few seconds." Very bothersome. It also will respond, saying there was a glitch, when I say "Stop" and simply want to...stop.

Re: Something went wrong. Try again in a few seconds.

Harkoym — Thu, 01 Sep 2022 01:36:39 GMT

Not agree with the agressive wording, however i have the same issue since about three weeks ago. Everything worked properly for years until then.

Read about a solution having to create a new device group for every device.

I have 27 devices connected around the house and I don't wanto have to reconfigure everything again.

Since it's a new problem that happens to several users Google should find a solution that doesn't require hours of reconfiguration tasks from users.

Re: Something went wrong. Try again in a few seconds.

Princesss — Thu, 01 Sep 2022 04:56:30 GMT

Hi everyone,

Thanks for reaching out.

We're sorry to hear that you're experiencing this. If reset has been done, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Something went wrong. Try again in a few seconds.

Princesss — Fri, 02 Sep 2022 00:52:16 GMT

Hi Harkoym,

We've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess

Re: Something went wrong. Try again in a few seconds.

NotaGooogleFan — Fri, 02 Sep 2022 12:57:40 GMT

What are you hiding? Why can't you just tell us what happened, why is doesn't and how to resolve the issue? why do I need to complete a form?

This is my argument with google; you don't care about customers, only meeting your monthly quota of issues closed under your watch.

Impress us all and tell everyone how to resolve this issue without the snake oil and car salesman gimmicks.

Re: Something went wrong. Try again in a few seconds.

Princesss — Tue, 06 Sep 2022 05:42:43 GMT

Hi NotaGooogleFan,

We're sorry for the inconvenience. We needed you to fill out the form so we can get info that we can't disclose via a public post. This includes the serial number of your Google Nest speakers. From there, we can also check your warranty options.

Best,

Princess

Re: Something went wrong. Try again in a few seconds.

NotaGooogleFan — Tue, 06 Sep 2022 07:35:50 GMT

Thats like asking me for the the VIN number to my car so you can tell me why the tire wont hold air. Nah! You make it too hard to be a Google (anything) user. I'm dismantling my Google Home system and replacing it with an Echo Smart Home system. I'm done with all the worthless Google junk that never works correctly. Thanks anyhow.

Re: Something went wrong. Try again in a few seconds.

Princesss — Wed, 07 Sep 2022 05:05:37 GMT

Hi NotaGooogleFan,

We truly understand how challenging it can be not having a working device when needed. We'd like to make it up to you by assisting you via email. Let us know if you're still willing to work with us so we can check the form you submitted.

Best,

Princess

Re: Something went wrong. Try again in a few seconds.

Princesss — Sat, 10 Sep 2022 05:17:04 GMT

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Something went wrong. Try again in a few seconds.

Muddi — Sun, 11 Sep 2022 06:18:36 GMT

Hi there,

We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi