topic Re: Nest Hub Max camera offline, when Google will send a firmware with the fix for this issue. in Speakers and Displays

Nest Hub Max camera offline, when Google will send a firmware with the fix for this issue.

Rdianco — Fri, 27 Aug 2021 16:52:01 GMT

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Original Poster: Jorge Flores 9163

Tried all the steps recommended, contacted chat support, waiting for a response they told will send to solve the issue is the 3rd day after I contacted them.

Re: Nest Hub Max camera offline, when Google will send a firmware with the fix for this issue.

Rdianco — Fri, 27 Aug 2021 16:52:34 GMT

Hi Jorge Flores 9163,

Thanks for your message. I look into your case and saw that Google Support contacted you, and that your issue was resolved on August 18, 2021.

I would recommend reaching out to Google Support again if you have any more questions or concerns, as they have a more in-depth view of your case. Just a reminder, your Case ID is: 4-2720000031307.

- From Frances (Community Specialist)

Re: Nest Hub Max camera offline, when Google will send a firmware with the fix for this issue.

wetlandsrock — Thu, 02 Sep 2021 15:48:50 GMT

Same issue here. Done everything but to remove device from network. Maybe that's the only option till they do the firmware fix? Seems to be a common problem though.

Re: Nest Hub Max camera offline, when Google will send a firmware with the fix for this issue.

ai — Sat, 18 Sep 2021 05:18:14 GMT

Hello Jorge Flores 9163 and wetlandsrock,

Thank you for your patience with us! We've created a case for both of your devices in order to escalate your issue to our support team. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai

Re: Nest Hub Max camera offline, when Google will send a firmware with the fix for this issue.

GarrettDS — Tue, 28 Sep 2021 21:42:52 GMT

Hey folks,

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.

Garrett DS