topic Re: Google Home keeps skipping music while trying to play Apple Music in Speakers and Displays

Google Home keeps skipping music while trying to play Apple Music

spitrone — Tue, 06 Sep 2022 22:47:37 GMT

I cannot play any music from my Google Home devices. I tell Google to play me music and all that happens is the songs load and just skips. I can see it on my Nest Hub that the songs show on the screen and it skips to the next song and does it over and over. Normally I can tell my Google Home device to play any song, artist, or playlist from my device using my Apple Music subscription.

I have reset all my Google Home devices. I have unlinked Apple Music and relinked my subscription. I'm not sure what else to do. Someone please help!

Re: Google Home keeps skipping music while trying to play Apple Music

zellto1971 — Tue, 06 Sep 2022 23:09:41 GMT

Same here. It was working Sunday Sept 4th. Now it’s fubar.

Re: Google Home keeps skipping music while trying to play Apple Music

KTwins — Wed, 07 Sep 2022 00:42:53 GMT

Me too. Tried everything you suggested. New to Apple Music but I can play on phone so I know subscription is active. And the app loads on google nest hub but just rips thru songs in seconds without sound then stops.

Re: Google Home keeps skipping music while trying to play Apple Music

zellto1971 — Wed, 07 Sep 2022 21:51:47 GMT

What’s interesting is that my Nest upstairs seems to be fine (it was last night). I have restarted the unit that had the issue.

Re: Google Home keeps skipping music while trying to play Apple Music

Princesss — Thu, 08 Sep 2022 00:26:50 GMT

Hi everyone,

Thanks for reaching out.

We're sorry to hear that you're experiencing this right now with your Google Nest speakers. A few things we'd like to know-- is it happening on all speakers set up on your network? Aside from Apple Music, do you encounter any issues other music services? Let's go ahead and try to test other music service so we can isolate further.

Let us know how it goes.

Best,

Princess

Re: Google Home keeps skipping music while trying to play Apple Music

zellto1971 — Thu, 08 Sep 2022 04:31:07 GMT

Mine has seemed to correct itself. Apple Music playing on both Nest devices this evening.

Re: Google Home keeps skipping music while trying to play Apple Music

spitrone — Thu, 08 Sep 2022 05:06:47 GMT

Hello,

yes, it is happening on all speakers on my network.
no, I do not encounter any issues in other services. YouTube music works correctly.

Re: Google Home keeps skipping music while trying to play Apple Music

Princesss — Thu, 08 Sep 2022 05:59:43 GMT

Hi there,

Thanks for checking. Can you tell us what country are you located at? Also, let's try to switch to other music service and reboot the Google Nest speakers by unplugging it from the power source for at least a minute. After plugging it back, go back to the Home app and switch it back to Apple Music.

Let me know how it goes.

Best,

Princess

Re: Google Home keeps skipping music while trying to play Apple Music

KTwins — Thu, 08 Sep 2022 12:59:47 GMT

All of my devices were working with other services, just not Apple Music. Now they all work without me doing anything.

Re: Google Home keeps skipping music while trying to play Apple Music

Jake — Thu, 08 Sep 2022 18:35:40 GMT

Hey KTwins,

I am glad to hear everything is working properly from here. I wanted to check in with you, and see if you had any further questions. Please let me know, as I would be happy to take a closer look.

Best regards,

Jake

Re: Google Home keeps skipping music while trying to play Apple Music

spitrone — Sat, 10 Sep 2022 20:14:39 GMT

I was out of town for the last few days and wasn’t able to try any of your suggestions.

However, Apple Music is working again all on its own.

Re: Google Home keeps skipping music while trying to play Apple Music

Azarco — Sat, 10 Sep 2022 22:53:42 GMT

Hey spitrone,

We're happy to hear you're able to play your Apple Music to your Google Home! Don't hesitate to let us know if you have other concerns.

Best,

Alex

Re: Google Home keeps skipping music while trying to play Apple Music

Azarco — Tue, 13 Sep 2022 23:03:57 GMT

Hi everyone,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex