topic Re: Stuck on color G logo in Speakers and Displays

Hub max stuck at g screen

Paulleason — Thu, 25 Aug 2022 13:28:55 GMT

Stuck at the “g screen” tried everything…. I want a replacement.

Google home Max "G" only on screen

Fireman26283 — Thu, 25 Aug 2022 01:49:58 GMT

On my Google home max their is just a "G" on the screen and the backround is white. I have tried the unplug and wait 10 seconds 10 times trick didn't work. I tried holding the volume buttons down and then re plugging back in didn't work. This is less than a year old. What's the issue? Has anyone found a solution?

Re: Google home Max "G" only on screen

JimS66 — Thu, 25 Aug 2022 02:54:39 GMT

Happening for me too. Just started today. I filled out the form in another forum.

Stuck on color G logo

eddieanderjr — Thu, 25 Aug 2022 03:33:50 GMT

Google Nest Hub Max stuck on colored G logo, factory reset did not work nor did the hard reset.

Any ideas?

Re: Stuck on color G logo

Muddi — Thu, 25 Aug 2022 05:14:14 GMT

Hey eddieanderjr,

Thanks for sharing details about the issue here. Sorry to hear about your experience with your Google Nest Hub Max.

A few questions:

When was this issue (stuck on gray G logo) first noticed?
Was the device already in this state when you first discovered it?
If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
Did you unplug the device or was there a power outage shortly before you discovered this issue?
What are the troubleshooting steps you've already tried?

Please try these steps below:

At the back of the Nest display, unplug the power cord and wait for 10 seconds, then plug it back in and wait until the screen with the "G" logo shows up
Repeat the first step, 10 more times.
After the customer plugs the power cord back in, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.

Also, kindly check if your device is on Fuschia:

On the Nest Hub Max device, swipe up to access the system tray settings.
Go to System Settings > About Device > Fuchsia Version.

Cheers,

Muddi

Re: Google home Max "G" only on screen

Muddi — Thu, 25 Aug 2022 05:16:15 GMT

Hey folks,

Thanks for reaching out. I understand the feeling when you're having issues with your Google Nest Hub Max. I'd love to help.

When was this issue (stuck on gray G logo) first noticed?
Was the device already in this state when you first discovered it?
If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
Did you unplug the device or was there a power outage shortly before you discovered this issue?
What are the troubleshooting steps you've already tried?

Please try these steps below:

At the back of the Nest display, unplug the power cord and wait for 10 seconds, then plug it back in and wait until the screen with the "G" logo shows up
Repeat the first step, 10 more times.
After the customer plugs the power cord back in, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.

Also, kindly check if your device is on Fuschia:

On the Nest Hub Max device, swipe up to access the system tray settings.
Go to System Settings > About Device > Fuchsia Version.

Cheers,

Muddi

Re: Stuck on color G logo

JT1812 — Thu, 25 Aug 2022 07:32:26 GMT

This has also happened to me, that's how I found the device this morning. Cannot restart or reboot.

Re: Google home Max "G" only on screen

AndrewP — Thu, 25 Aug 2022 08:05:16 GMT

This is happening to me. 3 weeks old this product . Won’t reboot or go to recovery mode. Cannot swipe up to see what version is…..

Re: Google home Max "G" only on screen

Fireman26283 — Thu, 25 Aug 2022 12:12:15 GMT

It happened about a day ago. It was working fine then boom "G" on the screen with a white backround. We woke up and it was like this. I have tried the unplug and replug it back in ten times already. That did not fix the problem. I also tried to hold the volume buttons for a factory reset and nothing as stated in my original post. This is less than a year old. Anything else I can try? Or are you guys replacing the items since I can tell from what I read it is a software issue? Please respond as we use everyday.

Re: Google home Max "G" only on screen

Amaze — Thu, 25 Aug 2022 12:20:27 GMT

I have the same problem, stuck on G logo. Can't reset. Google support wants a 45 sec video??? Any chance an update to software bricked my Google Nest Hub?

Re: Stuck on color G logo

eddieanderjr — Thu, 25 Aug 2022 13:35:45 GMT

I first noticed it yesterday.

It was in that state

Didn't unplug it and no power surge I'm aware of.

I tried the unplugging 10 times. Tried holding down volume buttons.

There was no change and I can't maneuver the screen cause it freezes.

What else can I try?

Re: Hub max stuck at g screen

Muddi — Thu, 25 Aug 2022 14:19:30 GMT

Hey Paulleason,

Thanks for sharing details about the issue here. We appreciate your efforts. I know how challenging it is not having a working device when needed.

A few questions:

When was this issue (stuck on gray G logo) first noticed?
Was the device already in this state when you first discovered it?
If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
Did you unplug the device or was there a power outage shortly before you discovered this issue?
What are the troubleshooting steps you've already tried?

Please try these steps below:

At the back of the Nest display, unplug the power cord and wait for 10 seconds, then plug it back in and wait until the screen with the "G" logo shows up
Repeat the first step, 10 more times.
After the customer plugs the power cord back in, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.

Also, kindly check if your device is on Fuschia:

On the Nest Hub Max device, swipe up to access the system tray settings.
Go to System Settings > About Device > Fuchsia Version.

Cheers,

Muddi

Re: Hub max stuck at g screen

Paulleason — Thu, 25 Aug 2022 14:23:03 GMT

noticed on 8/24/22

Yes

I have followed every set of instructions for resetting it or getting out of "g screen" to no avail

I have done the unplug and replug for 10 times several times to no avail

The device is completely unresponsive so I cannot check any settings

Hub stuck at G screen. Unresponsive. First noticed 8/24. Any fixes?

Amaze — Fri, 26 Aug 2022 13:52:22 GMT

Re: Hub max stuck at g screen

AndrewP — Fri, 26 Aug 2022 22:05:52 GMT

Ask for replacement under warranty. Believe a Google software update has bricked it …..lots of radio silence on how widespread this issue is and the reboot and recovery steps do not seem to work at all

Nest Hub Max stuck at G screen

Law6 — Fri, 26 Aug 2022 23:54:55 GMT

Nest Hub max stuck at G screen. Unable to roboot/restart.

Re: Nest Hub Max stuck at G screen

AndrewP — Sat, 27 Aug 2022 06:05:24 GMT

Ask for replacement software update just bricked it for you.

Re: Google home Max "G" only on screen

Muddi — Wed, 31 Aug 2022 13:44:12 GMT

Hey folks,

Sorry for the delays. We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

@AndrewP, @Fireman26283, and @Amaze: Please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please update the main thread once you fill it out.

Cheers,

Muddi

Re: Stuck on color G logo

Muddi — Sun, 28 Aug 2022 06:46:45 GMT

Hey JT1812 and eddieanderjr,

Thanks for the added information. Since you've exhausted all the troubleshooting steps needed, please fill out this form so we can further check what's gong on with your devices. This form is only meant for you to use, so let me know once you’re done.

Cheers,

Muddi

Re: Hub stuck at G screen. Unresponsive. First noticed 8/24. Any fixes?

Amaze — Sun, 28 Aug 2022 11:44:39 GMT

I got a response from someone named Muddi, identified as community specialist. Asked that I fill out a form detailing my problems with my Google hub and noting many similar complaints from Google hub max owners. Well Muddi, I filled out your form. I hope this will lead to a fix for some unhappy owners.