topic "network problem" while updating in first setup in google nest hub 2nd generation in Speakers and Displays

"network problem" while updating in first setup in google nest hub 2nd generation

MOHMOV — Tue, 13 Sep 2022 16:18:04 GMT

i have bought a google nest hub (2nd gen) , i used an IOS device to set it up

in setup steps , after connecting to phone device , it goes to update it selves . for a minute it steels at "updating 0 % " and after that it shows this error " Network Problem " , so i cant continue setup !

thanks for your helpful answers

thanks a lot

Re: "network problem" while updating in first setup in google nest hub 2nd generation

Azarco — Sat, 17 Sep 2022 20:02:13 GMT

Hey MOHMOV,

That certainly hasn't been easy for you — let's see what we can do. Are you using a private home network?

Make sure your devices are within 15-20 feet of your router.
Turn on Local network access for the Google Home app in your phone settings. Here's how: Privacy > Local Network > Google Home app.
Try resetting your Google Nest Hub and set it up again.
If the issue persists, try setting it up using a different network or mobile hotspot to complete the update.

Let us know how it goes.

Thanks,

Alex

Re: "network problem" while updating in first setup in google nest hub 2nd generation

MOHMOV — Mon, 19 Sep 2022 11:33:37 GMT

hi Azarco

thanks for your answer , but i had tried these stepes but i steel at its network problem message!

Re: "network problem" while updating in first setup in google nest hub 2nd generation

Azarco — Mon, 19 Sep 2022 18:34:35 GMT

Hey there,

To make sure, did you get the same result when you connect your device to a different network? If so, could you fill out this form and let us know once you're done.

Best,

Alex

Re: "network problem" while updating in first setup in google nest hub 2nd generation

Princesss — Thu, 22 Sep 2022 22:27:42 GMT

Hi there,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

Re: "network problem" while updating in first setup in google nest hub 2nd generation

Muddi — Mon, 26 Sep 2022 04:25:12 GMT

Hey MOHMOV,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: "network problem" while updating in first setup in google nest hub 2nd generation

MOHMOV — Mon, 26 Sep 2022 15:58:19 GMT

hi again

thanks for your answer , but no one of ways did not work! so i sold it

thanks a lot for every one

Re: "network problem" while updating in first setup in google nest hub 2nd generation

Princesss — Mon, 26 Sep 2022 21:32:26 GMT

Hi MOHMOV,

We're sad to see you go. We apologize for the inconvenience and we hope that we can make it up to you in the future. If you need assistance, feel free to start a new thread and the community would gladly answer your questions and concerns.

Best,

Princess