topic Re: Problema con mi google hub nest in Speakers and Displays

Nest Hub always open web browser

UbayGD — Fri, 09 Sep 2022 07:26:42 GMT

Hello, how are you?

Since yesterday I am having problems with my second generation Nest Hub.

Every few minutes it is saying something like "I don't know but these are the search results" and opens the google.com page. It does this even with the microphone turned off.

It also does it with voice commands. If I ask "what time is it" it says "I don't know but these are the search results" and shows me a google search asking for the time. The same thing happens with Youtube and Spotify.

I have already restarted it several times and I have also put the factory settings and nothing, no solution.

Thanks!

Re: Nest Hub always open web browser

capitano95 — Fri, 09 Sep 2022 07:58:40 GMT

He started doing it to me too. Out of desperation, I came to reset the device that has now passed from IT country to ES, without even solving the problem. This morning I reconnected it and it started in a loop with this Google Search page and its usual phrase.
Please fix it as soon as possible because it is really nerve-wracking and unusable as well.

Re: Nest Hub always open web browser

UbayGD — Fri, 09 Sep 2022 08:03:29 GMT

Something similar happened to me, yesterday it was a bit random but today, after doing the factory reset, it was one time after another.

Re: Nest Hub always open web browser

capitano95 — Fri, 09 Sep 2022 08:06:54 GMT

Me too yesterday after resetting every second. What's more, he started telling me this even during the unfinished configuration. And now it is also half Italian and Spanish, which was previously only in Italian. I hope they solve it as soon as possible

Re: Nest Hub always open web browser

Sunnyson — Fri, 09 Sep 2022 08:50:02 GMT

I started having the same problem this afternoon, the restart and resetting to factory didn't work, I even deleted the Google Home app and downloaded it again, but nothing seems to solve It...

Re: Nest Hub always open web browser

OldManLoki — Fri, 09 Sep 2022 08:58:50 GMT

Same here... 🤷‍♂️

Re: Nest Hub always open web browser

CrisMX92 — Fri, 09 Sep 2022 10:08:56 GMT

It does the same thing to me but not to my boyfriend. I am the main user/owner of the account and he has access from his own account and whenever he asks something it does respond ok but if I ask for anything I get the reply "I don't know..."

Re: Nest Hub always open web browser

nikogollos — Fri, 09 Sep 2022 10:31:38 GMT

Same problem over here, hope Google launch an update, it seems to be a version issue

Re: Nest Hub always open web browser

lmalossi — Fri, 09 Sep 2022 10:55:43 GMT

Same issue here

Re: Nest Hub always open web browser

Torto — Fri, 09 Sep 2022 11:17:42 GMT

Same issue as capitano95, keeps randomly sayin "I don't know etc.." and it's half Italian half Spanish.. done reset 3 times and kept it unplugged for a couple hours..

Re: Nest Hub always open web browser

Bubi — Fri, 09 Sep 2022 11:22:34 GMT

Same problem here since Yesterday. It continue to say "i don't know" 🤯

Re: Nest Hub always open web browser

lmalossi — Fri, 09 Sep 2022 11:48:42 GMT

UPDATE: I contacted support at https://support.google.com/googlenest/gethelp and sent me an email with some checks to perform on my devices... I'll keep you informed 🙂

Re: Nest Hub always open web browser

GMonroy — Fri, 09 Sep 2022 11:57:54 GMT

Same here. Factory reset and still nothing. I thought it was Voice Match issue, but even when not saying anything at all, the whole "I don't ..." routine started.

Re: Nest Hub always open web browser

capitano95 — Fri, 09 Sep 2022 12:04:59 GMT

I'll update you too, I just called customer service too and they said they know it's server side problem and they are fixing it. They said they should sort it out today.

Re: Nest Hub always open web browser

Castiglio — Fri, 09 Sep 2022 12:11:56 GMT

Since yesterday I have the same problem, after a factory reset the problem is still there.

Re: Nest Hub always open web browser

Giacomo — Fri, 09 Sep 2022 12:30:44 GMT

Same identical issue here: my mother is unable to issue commands to the Nest Hub, but I can 🤔

The Hub also seems to crash saying "I don't know but these are the search results" whenever I choose some of the options on the display menu.

I tried factory resetting, reconfiguring voice recognition, but nothing solved this.

Re: Nest Hub always open web browser

Angelengy — Fri, 09 Sep 2022 12:47:58 GMT

Same here...

The absurd thing is that it run the routine but everything else doesn't work 🙄

Re: Nest Hub always open web browser

Castiglio — Fri, 09 Sep 2022 12:48:00 GMT

Thank you for the update, capitano95

Re: Nest Hub always open web browser

Effedielle — Fri, 09 Sep 2022 13:44:07 GMT

The same thing happens to me too.
We have three registered accounts, and the weird thing is that it only happens with mine. So the other family members can issue commands to the Nest Hub without any problems, while I get an "I don't know, but..." reply.
I'm going crazy!

Re: Nest Hub always open web browser

Effedielle — Fri, 09 Sep 2022 13:50:07 GMT

I also removed and reconnected my account from the house, but to no avail.
I reran the voice match configuration, but this again was to no effect.