topic Re: All of my Minis started saying "hmmm, something went wrong." in Speakers and Displays

All of my Minis started saying "hmmm, something went wrong."

BonnieB — Thu, 08 Sep 2022 17:55:54 GMT

I have had several minis in my house for many years now, and have never experienced anything like this before. I have several smart switches as well as a Nest thermostat and several Nest cameras. I recently built a new metal building on my property to be used as my shop, and of course, metal buildings are terrible for wifi signal to pass through. So I purchased a Google Router, and ran an ethernet cable from the ISP router in my home into the metal building. I set up that Google Router in my shop to have it's own username and password, which runs a Google Mini speaker and provides internet to my computers in the shop. I then installed my new Google Nest Floodlight with camera on the front of my shop building. But guess what? The wifi signal from the Google router, won't pass through the front wall to provide internet to it. And of course, neither will my house router. But my house router provides wifi to another out building that I work out of, so I purchased a wifi extender to help provide internet to the front of the metal building and in turn providing internet to the new flood light camera. And it worked. But 2 days ago, no matter what I ask any of my minis, I get the error message "hmmm, something went wrong, try again in a few seconds." And they all say it at the same time. Sometimes, if I ask it a second time, it will perform the task I asked it to. I've factory reset all of the minis, I've rebooted both routers and the wifi extender, and nothing works. I'm completely at my wits end and I don't know what else to do. Any suggestions would be greatly appreciated.

Re: All of my Minis started saying "hmmm, something went wrong."

Bitz09 — Tue, 13 Sep 2022 02:28:17 GMT

This is happening to a lot of people. Google changed something and refuses to admit there is an issue. I'm ready to rip out all my Google Home stuff and throw it in the trash.

Re: All of my Minis started saying "hmmm, something went wrong."

Muddi — Tue, 13 Sep 2022 05:46:30 GMT

Hey BonnieB,

Thanks for sharing details about the issue here. My apologies for the delayed response.

I know how challenging it is not having a working device when needed. To eliminate network issues, try setting up one of your devices using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home Mini).

Let me know how it goes.

Cheers,

Muddi

Re: All of my Minis started saying "hmmm, something went wrong."

BonnieB — Tue, 13 Sep 2022 16:45:05 GMT

Here's the latest update...After trying everything I could think of, the only other thing that popped into my head was my ISP Router. I have been a Spectrum customer for many years, and even though they told me that my 10 year old modem/router was still fine, I had them exchange it for a more up to date one. So far, that has fixed the problem of them all telling me that something went wrong, but now multiple minis now perform the same task. For instance when I asked Google to dim the lights, one mini dimmed them and then a couple of seconds later, a different mini dimmed them again. I ended up sitting in the dark. lol

Re: All of my Minis started saying "hmmm, something went wrong."

Princesss — Thu, 15 Sep 2022 05:35:02 GMT

Hi BonnieB,

Thanks for the update. Glad to know that it fixed the issue on its response.

Moving on to your other concern, can you tell us how many Google Nest Mini are showing the same behavior? Since you mentioned that you are now using a different router where your devices are connected, let's try saying the command "Ok Google, sync my devices". Let's see if this will make any changes on its responses.

Keep me posted.

Best,

Princess

Re: All of my Minis started saying "hmmm, something went wrong."

BonnieB — Thu, 15 Sep 2022 14:55:44 GMT

So far that has helped. Thank you so much.

Re: All of my Minis started saying "hmmm, something went wrong."

Princesss — Thu, 15 Sep 2022 22:58:34 GMT

Hi BonnieB,

Thanks for the update. Glad to know that it worked.

Since this has been resolved, I'll consider this as complete and will lock the thread in 24 hours. Feel free to start a new one if you need any assistance with your Google Nest speakers and the community would gladly help.

Cheers,

Princess