topic Re: Cannot remove device been over a year in Speakers and Displays

Cannot remove device been over a year

Manish1 — Tue, 05 Apr 2022 15:54:44 GMT

Been over a year now what are my options? Please don't tell me to create a new home.

Re: Cannot remove device been over a year

Muddi — Wed, 06 Apr 2022 04:03:45 GMT

Hey Manish1,

Thanks for sharing details about the issue here. I know how challenging it can be when you can't remove your device from the Google Home app. A few questions - are you using the same account that was used to link the device? Is it assigned to a room, or is it showing under "Other Cast devices"? How many accounts are linked on the Google Home app? Also, what is the current version of your Google Home app?

Please try these steps below that may help us fix the issue.

Open the Google Home app.
Tap your account in the upper right corner.
Tap Google Assistant, then go to "Devices" and check if you can see the device.
Tap the device, then try to delete it.

Let me know if this works.

Cheers,

Muddi

Re: Cannot remove device been over a year

Manish1 — Fri, 08 Apr 2022 14:08:33 GMT

Two accounts are linked to this home and neither of us can remove the device. Yes we are using the same accounts. I removed it from all rooms as a nice way to move the device to the bottom. I am on the latest version available on the play store but not sure how to check. Sadly, it does not list the device within the Google assistance section.

Re: Cannot remove device been over a year

Muddi — Fri, 08 Apr 2022 14:40:42 GMT

Hey Manish1,

Thanks for the update. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Cannot remove device been over a year

Princesss — Mon, 11 Apr 2022 18:41:14 GMT

Hey Manish1,

Chiming in to check if you have already filled out the form we sent you? Let us know by responding to this thread.

Best,

Princess

Re: Cannot remove device been over a year

Manish1 — Mon, 11 Apr 2022 21:42:34 GMT

I found this button called “remove unused device” which I think got rid of it.

Assistant settings > Devices > Last option at the bottom

Re: Cannot remove device been over a year

Princesss — Tue, 12 Apr 2022 18:11:09 GMT

Hi Manish1,

Thanks for the update.

After removing the unused device, I'd like to make sure that the your speakers are still working. Please keep on monitoring its behavior and let me know if you notice any issues on it. I'll keep this thread open for 24hrs so you can update us.

Best,

Princess

Re: Cannot remove device been over a year

Princesss — Sun, 17 Apr 2022 17:52:14 GMT

Hi Manish1,

Chiming in to check if you still need help with this?

Let us know by responding to this thread.

Best,

Princess

Re: Cannot remove device been over a year

Manish1 — Sun, 17 Apr 2022 19:28:19 GMT

I think latest app version finally helped to fix this issue.

You may close this thread. Thanks.

Re: Cannot remove device been over a year

Princesss — Tue, 19 Apr 2022 18:56:19 GMT

Hi Manish1,

Thanks for the update.

I'm glad that it's already working now. Please keep on monitoring your device's behavior and let us know right away if you experience the same thing.

For now, I'll go ahead and close this thread from further discussion to keep our community tidy. Feel free to start a new thread if you need assitance with your Google Home/Nest speakers and we'd be glad to help.

Cheers,

Princess

Re: Cannot remove device been over a year

ghostsquad — Fri, 09 Sep 2022 23:36:40 GMT

I'm having a similar problem, but it's because there's a device that appears to be only partially setup. Clicking on "view devices" bring me to a screen asking me to finish setting up this device that I don't have anymore.

Re: Cannot remove device been over a year

Princesss — Wed, 14 Sep 2022 02:07:59 GMT

Hi everyone,

Thanks for visiting the Community.

Sorry to hear about what you are experiencing right now. @ghostsquad, have you already tried the steps posted above?

Best,

Princess

Re: Cannot remove device been over a year

Azarco — Sat, 17 Sep 2022 21:12:32 GMT

Hey folks,

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Alex

Re: Cannot remove device been over a year

ghostsquad — Sun, 18 Sep 2022 04:50:35 GMT

Ya, here's what I see.

https://user-images.githubusercontent.com/903488/190886257-04ec5051-2bd2-49a0-9bab-ba3fec061e28.jpg

When I click "view devices". Cancel goes back to the previous screen, and complete setup fails, because I don't have that device anymore.

Re: Cannot remove device been over a year

ghostsquad — Sun, 18 Sep 2022 04:51:34 GMT

Re: Cannot remove device been over a year

Azarco — Sun, 18 Sep 2022 21:57:31 GMT

Hey ghostsquad,

Thanks for the picture. Could you try creating a new home structure and moving your devices to it? Once done, delete the old home that you have. Let us know if that help.

Best,

Alex

Re: Cannot remove device been over a year

ghostsquad — Mon, 19 Sep 2022 14:42:25 GMT

How do I move the device to a different home?

Re: Cannot remove device been over a year

Azarco — Mon, 19 Sep 2022 18:15:28 GMT

Hello there,

Here are the steps in moving your device to a new home structure:

Open the Google Home app.
Select the home where the device is located.
Tap the device card of the speaker or display.
Tap Settings > Device information > Home.
Choose the destination home > Next > Move the device.
If asked, choose the destination room > Next.

Note: Speakers, displays, and Chromecast devices can move to a different home this way, but the Google Nest Wifi Point and Google Nest Hub Max can't. Also, some Nest and Wifi devices can't move homes. Customers need to factory reset these devices and set them up again in a new home.

Thanks,

Alex

Re: Cannot remove device been over a year

ghostsquad — Tue, 20 Sep 2022 03:34:57 GMT

There's no such options. Here's a screenshot. This device is a speaker.

Re: Cannot remove device been over a year

Muddi — Tue, 20 Sep 2022 23:25:42 GMT

Hi ghostsquad,

Chiming in, what happens when you tap "Unlink service"?

Please try these steps below:

Go to https://goo.gle/2OGzpIR
Log in the same account linked on the Google Home app.
Scroll down to find "Your devices," then tap "Manage all devices."
If you find the camera, tap the three dots then "Remove"
Go back to "Security" page then scroll down at the bottom to find "Linked Accounts." Make sure to unlink the service where your TV is connected.

Let me know how it goes.

Cheers,

Muddi