topic Re: Problem with speaker group in Speakers and Displays

Problem with speaker group

vthehot — Sat, 10 Sep 2022 07:44:12 GMT

I have a Google Home. I also just bought a brand new Sony TV (KD-55X82K) with the Google TV platform. I see both of them in the Google Home app and can easily cast to both (separately). I wanted to create a Speaker Group, but only my Google Home device is showing up. The TV is missing.

Any idea why? How can I fix this?

P.S. all software that could’ve been update, has already been updated

Re: Problem with speaker group

Azarco — Tue, 13 Sep 2022 19:57:10 GMT

Hey vthehot,

Thanks for posting — we'd love to help.

To create a speaker group, you would need 2 or more of the devices listed below. You can group speakers, Smart Displays, and Smart Clocks in any combination.

Google Nest and Home speakers and displays
Chromecast (2nd generation and above)
Devices with Google Assistant
Chromecast Audio
Speakers with Chromecast built-in
Google Nest Wifi point

There's a chance your TV is not compatible with the speaker group. You can also coordinate with your TV manufacturer for additional information.

Best,

Alex

Re: Problem with speaker group

Azarco — Fri, 16 Sep 2022 20:15:03 GMT

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

Re: Problem with speaker group

vthehot — Fri, 16 Sep 2022 20:32:01 GMT

My device does have a Google Assistant, which is 3rd on your list.

Sony said that’s an issue on Google’s side.

Does the Sony KD-55X82K support speaker groups?

Re: Problem with speaker group

Jenrex97 — Sat, 17 Sep 2022 16:01:51 GMT

I am having this same issue. It definitely is a Google home issue not Sony

Re: Problem with speaker group

Muddi — Sun, 18 Sep 2022 08:19:09 GMT

Hey folks,

Chiming in, please note that the supported devices are speakers, Smart Displays, and Smart Clocks in any combination. TV's with built-in Chromecast devices like Sony KD-55X82K are not supported. For now, you need to have an external Chromecast or Google TV plug in to include it on your group.

Hope this helps.

Cheers,

Muddi

Re: Problem with speaker group

vthehot — Mon, 19 Sep 2022 08:06:57 GMT

This is not correct. According to Google's own article, supported devices include those "devices with Chromecast built-in". There is no mention in the article of TVs with built-in Chromecast being excluded. There is only an explicit disclaimer about Chromecast (1st gen), which is not my case.

My Sony TV has a Chromecast built-in and according to the article above, I should be able to use it in a speaker group.

Re: Problem with speaker group

vthehot — Mon, 19 Sep 2022 08:14:41 GMT

Furthermore, please have a look at this:

As you can see, both the Chromecast dongle and the TV with the built-in Chromecast can be added to a speaker group.

Re: Problem with speaker group

Muddi — Sun, 25 Sep 2022 02:27:41 GMT

Hey vthehot,

We can confirm that TV's with built-in Chromecast devices are not included. It may appear on the lists of devices when adding or creating speaker groups due to the built-in Chromecast but since it's built-in to the TV it's not officially supported.

Thank you for understanding.

Cheers,

Muddi

Re: Problem with speaker group

vthehot — Sun, 25 Sep 2022 07:37:41 GMT

In this case, why does Google's own article claim that supported devices include those "devices with Chromecast built-in"?

Re: Problem with speaker group

madepabloc — Tue, 18 Oct 2022 09:08:42 GMT

Probably my question is related to the problem but with other brand, LG, an speaker with an older firmware cast version 1.36 (like a 1st generation). I'm able to create the speakers group with my two nest minis and the LG, but I only get play music together by pairs. LG with one of the minis, or the two minis together. Any clue on this? I'm getting crazy !!

Re: Problem with speaker group

vthehot — Tue, 18 Oct 2022 10:53:32 GMT

definitely a bug on Google's side

Re: Problem with speaker group

madepabloc — Tue, 18 Oct 2022 10:58:42 GMT

Thanks a lot @vthehot, looks like as you say... I'm pretty new in this community, any advice to manage this kind of bug or any contact? Or simply pray and hope problem was selfsolved?

Re: Problem with speaker group

vthehot — Tue, 18 Oct 2022 13:23:03 GMT

I would start a chat with Google support team.

https://support.google.com/chromecast/gethelp

Re: Problem with speaker group

Muddi — Sat, 12 Nov 2022 23:30:34 GMT

Hey all,

Apologies for the confusion around the supported devices for speaker groups. We let the right teams know, and we can confirm that speakers with Chromecast built-in are supported. We've also updated the list of supported devices on our Help Center article "Create and manage speaker groups" to make it more specific than before.

Thanks for your feedback here in the community - feel free to update the thread if you have any further questions!

Cheers,

Muddi