topic Re: GHT3 Unable to play <abc news radio> in Tune In." in Speakers and Displays

GHT3 Unable to play in Tune In."

Tldriessen — Mon, 19 Sep 2022 11:37:39 GMT

2 speakers not playing radio from tunein where they did before.

I ask them to play a radio station and they say they're going to but there's silence.

No radio station works that I've tried.

Abc radio national, abc capricornia, abc new radio.

I'm in Australia.

Yes have reset speaker.

Have turned both speakers and the modem off for over 2 minutes and still not working.

Re: GHT3 Unable to play in Tune In."

robertgerin — Mon, 19 Sep 2022 14:55:31 GMT

I have the same problem in Montreal with Google home mini, tunein is not working.

Any cues?

Robert

Re: GHT3 Unable to play in Tune In."

mukkie — Mon, 19 Sep 2022 21:25:24 GMT

Same problem here with ABC radio.

Re: GHT3 Unable to play in Tune In."

robertgerin — Tue, 20 Sep 2022 14:25:20 GMT

Hi Google Nest speaker support, the Tunein connection with my preferred Montreal Radio-Canada FM 98,5 broadcast is still not working.

Any cues when it will get resolved?

Robert

Re: GHT3 Unable to play in Tune In."

robertgerin — Tue, 20 Sep 2022 14:30:57 GMT

Oups. my Radio-Canada FM frequency in Montreal is 97,5 FM.

Robert

Re: GHT3 Unable to play in Tune In."

robertgerin — Tue, 20 Sep 2022 14:33:54 GMT

Again, Sorry, the Radio-Canada frequency is 95,1 FM in Montreal.

Re: GHT3 Unable to play in Tune In."

Muddi — Mon, 26 Sep 2022 11:46:10 GMT

Hey folks,

Thanks for sharing details about the issue here, and my apologies for the delays.

I know how challenging it is when you're having issues listening to your favorite radio station on your Google Home/Nest device. A few questions: when did the issue start? Are you able to play other radio stations from TuneIn? Is the station working on TuneIn app or website? Does the same issue happen when you use the Google Assistant app on your phone?

Looking forward to your response.

Cheers,

Muddi

Re: GHT3 Unable to play in Tune In."

Princesss — Thu, 29 Sep 2022 15:44:41 GMT

Hi folks,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: GHT3 Unable to play in Tune In."

Tldriessen — Thu, 29 Sep 2022 23:36:57 GMT

Hi Muddi.

It started a few weeks ago. Yes, I can play other stations and if I say, "Hey google, play ABC Radio" it will play the same radio station each time, which is says is "ABC radio north". So that's good, but ABC has several radio stations and I like 3 of them. I can't get two of them. Yes, I can play them on the Tune-in app but if I try to cast to either of my speakers it says it will, but just keeps "buffering". All three stations play from the google assistant on my phone. I have since found this on the ABC website: https://help.abc.net.au/hc/en-us/articles/4401957389967?input_string=abc+stations+on+smart+speakers

Does this mean it's something Google can't rectify?

Re: GHT3 Unable to play in Tune In."

Tldriessen — Thu, 29 Sep 2022 23:37:20 GMT

Hi. Please see reply above.

Re: GHT3 Unable to play in Tune In."

Princesss — Fri, 30 Sep 2022 17:26:05 GMT

Hi Tldriessen,

Thanks for the info you've shared. Could you please provide your device's cast firmware version?

To check which firmware version you're on, follow these steps:

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app .
Touch and hold your device's tile.
At the top right, tap Settings Device information.
Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Best,

Princess

Re: GHT3 Unable to play in Tune In."

Princesss — Mon, 03 Oct 2022 18:11:24 GMT

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: GHT3 Unable to play in Tune In."

mukkie — Tue, 04 Oct 2022 06:00:07 GMT

It still doesn't work. It's worked in the past then stopped then started again now it's stopped again.

Re: GHT3 Unable to play in Tune In."

Tldriessen — Tue, 04 Oct 2022 07:15:07 GMT

Hi Princess. OK, it says;

System firmware version: 299498

Cast firmware: 1.56.299498

Re: GHT3 Unable to play in Tune In."

Tldriessen — Tue, 04 Oct 2022 07:16:57 GMT

Hi Princess. Please don't lock it yet. I've replied to your firmware version question above.

Re: GHT3 Unable to play in Tune In."

Princesss — Wed, 05 Oct 2022 21:06:00 GMT

Hi everyone,

Thanks for responding. Has anyone here already tried to perform a complete reset? Let's go ahead and try it first and see if this will make any changes.

Keep us posted.

Best,

Princess

Re: GHT3 Unable to play in Tune In."

Tldriessen — Wed, 05 Oct 2022 22:37:45 GMT

Hi Princess. I've reset both speakers (just did my Home speaker again), and no difference.

Re: GHT3 Unable to play in Tune In."

Princesss — Wed, 05 Oct 2022 23:17:47 GMT

Hi Tldriessen,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: GHT3 Unable to play in Tune In."

Tldriessen — Wed, 05 Oct 2022 23:30:47 GMT

OK, I've filled the form in.

Re: GHT3 Unable to play in Tune In."

Princesss — Thu, 06 Oct 2022 18:51:44 GMT

Hi Tldriessen,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess