topic Re: Clock says unknown SSID in Speakers and Displays

Clock says unknown SSID

MaryMullins — Fri, 16 Sep 2022 05:54:41 GMT

My Google, Lenovo, smart clock two will not connect to my Wi-Fi via the Google home app. It shows my neighbors Wi-Fi, but not mine in settings in the Clock it says unknown SSID, but my Netwerk is open and it’s not hidden, everything else in the house connects to the Wi-Fi just fine but the clock doesn’t . This all of a sudden started about five months into having the clock.

Re: Clock says unknown SSID

David_K — Sun, 18 Sep 2022 15:28:10 GMT

For the best support with your Lenovo clock, I'd recommend contacting Lenovo directly:

Lenovo Smart Clock FAQs and Troubleshoot - Lenovo Support

Re: Clock says unknown SSID

Azarco — Tue, 20 Sep 2022 18:23:47 GMT

Hey there,

davidking, thanks for providing the Lenovo's support page.

MaryMullins, make sure your devices are within 15-20 feet of your router. Try reinstalling your Google Home app. Rebooting your Lenovo device and router might help too. If the issue persists, please contact Lenovo support for additional help.

Let us know if you have questions with any Google Home or Google Nest devices as I'll be locking this thread after 24 hours.

Best,

Alex

Re: Clock says unknown SSID

MaryMullins — Tue, 20 Sep 2022 18:40:53 GMT

I have tried all the trouble shooting that was available. I contacted Lenovo Directly and they said it is the Wifi Chip or something that went bad. So they are sending a replacement. Thank you

Re: Clock says unknown SSID

Azarco — Tue, 20 Sep 2022 20:24:24 GMT

Hey MaryMullins,

That's great to hear! I'll go ahead and lock this thread. Feel free to start a new thread if you need assistance with any Google Nest speakers and we'd be glad to assist you further.

Have a great one!

Cheers,

Alex