topic Re: Google Home Mini in Speakers and Displays

Google Home Mini

Floki — Tue, 14 Sep 2021 23:30:17 GMT

Setting up an Google Home Mini that has been factory reset, but it keeps telling me that it can't authenticate the Mini

Re: Google Home Mini

frances — Thu, 30 Sep 2021 16:07:41 GMT

Hi Floki,

Thank you for your post. Oh no! I am sorry to hear that your set up process is not going smoothly. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions to get a better understanding of this situation.

Could you try to set your device to a 2.4 GHz WiFi band?
Have you tried clearing the Google Home App's cache?
Could you try to connect the device to a mobile hot spot? Does this issue still occur?

Thank you for your patience, I look forward to your update!

Re: Google Home Mini

frances — Mon, 04 Oct 2021 18:01:21 GMT

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

Re: Google Home Mini

frances — Thu, 07 Oct 2021 17:16:10 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.