topic Re: "Hey Google, transfer to..." behaving oddly! in Speakers and Displays

"Hey Google, transfer to..." behaving oddly!

IainP — Thu, 23 Sep 2021 15:33:38 GMT

I have three smart speakers in the house, I think two Home Mini and one Google Home (the app doesn't tell me what they are, and there's nothing on the devices themselves so I can't be certain). I've got Bedroom Speaker, Kitchen Speaker and Living Room Speaker.

If I "Play xxxx" on the bedroom speaker, it starts playing Spotify. I can then "Transfer to Living Room Speaker" no problem. Likewise I can transfer Living Room to Bedroom.

However, as of 2 days ago I can't transfer to Kitchen. If I'm on Bedroom then it says "OK, transferring to Bedroom Speaker" (that is, the speaker that's already playing). Living Room does the same. I _can_ transfer from Kitchen Speaker to the other two.

I've done the usual - unplugged and replugged, removed from house and re-added. No difference.

Re: "Hey Google, transfer to..." behaving oddly!

GarrettDS — Mon, 27 Sep 2021 16:43:21 GMT

Hey there,

Sorry for the late response, but I wanted to drop in here to help.

I understand that issues with Google Assistant can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,

Garrett DS

Re: "Hey Google, transfer to..." behaving oddly!

IainP — Mon, 27 Sep 2021 16:57:57 GMT

Hey Garrett. Yes, I just gave it another test and the problem is still there. Weird! It was working a couple of weeks ago, at least. This just seems to have started in the last week or so.

Re: "Hey Google, transfer to..." behaving oddly!

GarrettDS — Mon, 27 Sep 2021 21:38:21 GMT

Hey there, thanks for letting me know on this.

I appreciate you trying to troubleshoot on your own as well. Have you tried deleting the Household within the app and re-adding it and linking the devices to the new home again?

I look forward to hearing from you.

Best regards,
Garrett DS

Re: "Hey Google, transfer to..." behaving oddly!

GarrettDS — Thu, 30 Sep 2021 15:59:46 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Garrett DS

Re: "Hey Google, transfer to..." behaving oddly!

IainP — Thu, 30 Sep 2021 16:15:17 GMT

Eek - apologies, I'd not had a chance to check the solution but I was going to give it a try this evening so I'll respond shortly 🙂

Re: "Hey Google, transfer to..." behaving oddly!

GarrettDS — Fri, 01 Oct 2021 15:07:02 GMT

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: "Hey Google, transfer to..." behaving oddly!

GarrettDS — Fri, 01 Oct 2021 15:39:26 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS