topic Re: Pop/clicking sound in Speakers and Displays

Pop/clicking sound

Lpoolck — Tue, 14 Sep 2021 05:57:08 GMT

At 6:50am every morning my nest hub makes a loud popping/clicking sound. It also does it at least one other time through the middle of the night but I cannot get the exact time for that one.

Ultrasound sensing is turned off. No routines are scheduled. Running latest firmware. Reboot doesn't fix the issue.

Anyone got any suggestions?

Thanks

Re: Pop/clicking sound

MrVacca — Tue, 14 Sep 2021 14:53:19 GMT

Hi @Lpoolck

Are you doing a factory reset or just unplugging and plugging it back in?

Re: Pop/clicking sound

Lpoolck — Tue, 14 Sep 2021 20:59:53 GMT

Unplugging and/or rebooting via home app. I have done a factory reset tonight and I will report back if issue persists.

Re: Pop/clicking sound

Lpoolck — Wed, 15 Sep 2021 06:03:55 GMT

Ok, I have solved it @MrVacca

The cause of the sound is 'night mode'. When you have this feature on, and it comes to the end the active period, the hub's speaker will make the popping/clicking sound. Pretty annoying bug especially when you are using night mode feature so the device is quieter!

Re: Pop/clicking sound

frances — Fri, 17 Sep 2021 23:04:45 GMT

Hi All,

First, thank you @MrVacca for helping answer this post. I appreciate your help!

Hello @Lpoolck, thanks for your post! I just wanted to double check, has your issue been resolved? Please let me know, thanks!

Re: Pop/clicking sound

Lpoolck — Sat, 18 Sep 2021 08:08:21 GMT

Hello @frances Yes, I have found out what was causing the noise. However the issue still remains as such as I'm no longer able to use the 'night mode' feature. This is because whenever activated, the popping/clicking noise will occur when the custom time night mode starts, and also when the custom time night mode ends. In my case it started at 10pm and ended at 6:50am. So I received two popping/clicking sounds, one at 10pm and one at 6:50am.

Thanks

Re: Pop/clicking sound

frances — Thu, 30 Sep 2021 16:38:43 GMT

Hello Lpoolck,

Thanks for the update. That is still an odd issue to hear popping and clicking sounds.

I am going to go make a case for you so that the support team can look into this issue. It may take a few days to get a response, so please be patient.

This will be sent to the email address associated with your community profile. Your Case ID is: 7-0526000031494.

Re: Pop/clicking sound

Lpoolck — Thu, 30 Sep 2021 16:43:40 GMT

Hello @frances thank you for your support with regards to this matter. I really appreciate it and I'll look forward to your response in due course.

Re: Pop/clicking sound

frances — Wed, 13 Oct 2021 22:15:09 GMT

Hi Lpoolck,

No problem, I appreciate your patience!

If you have any other questions regarding this situation, feel free to contact the support team with the Case ID I gave you. Thanks again!

Re: Pop/clicking sound

frances — Mon, 18 Oct 2021 22:46:36 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team and refer to Case ID listed above, or start a new thread and we'll be happy to help.