topic Re: Linking Apple Music in Speakers and Displays

Linking Apple Music

samyeomans — Tue, 06 Sep 2022 03:13:44 GMT

I cannot link Apple Music - Australian based (paid full subscription) to Google home or google assistant. I go through the set up menu. Select Apple Music, sign into Apple then I get an error message. "Something went wrong". Help anyone... Have tried so many times...

Re: Linking Apple Music

Muddi — Sun, 11 Sep 2022 23:29:49 GMT

Hi samyeomans,

Thanks for posting. My apologies for the late response.

I know how challenging it is when you can't link your Apple Music account to the Google Home app. A few questions: what is the make and model of your phone? Have you tried using a different phone/tablet? Are you using a VPN? Is your Google Home app updated?

Looking forward to your response.

Cheers,

Muddi

Re: Linking Apple Music

samyeomans — Mon, 12 Sep 2022 05:54:20 GMT

IPhone, 12 Pro Max Latest IOS 15.6.1 Yes have tried using my iPad Pro. (also latest IOS) No VPN. And yes latest google app.

Re: Linking Apple Music

Muddi — Mon, 12 Sep 2022 23:31:48 GMT

Hey samyeomans,

Thanks for the information. What is the version of the Google Home app installed on your phone? Did you check if there's an update available?

Cheers,

Muddi

Re: Linking Apple Music

samyeomans — Tue, 13 Sep 2022 00:41:02 GMT

App Ver. 2.57.109

Re: Linking Apple Music

Muddi — Thu, 15 Sep 2022 13:41:17 GMT

Hi samyeomans,

To confirm, do you have an Android device? Also, you are located in Australia, right?

Cheers,

Muddi

Re: Linking Apple Music

Princesss — Tue, 20 Sep 2022 00:06:08 GMT

Hi samyeomans,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Linking Apple Music

samyeomans — Tue, 20 Sep 2022 00:25:27 GMT

Am now on iOS version 16 on iPhone and still no luck.

Re: Linking Apple Music

Princesss — Wed, 21 Sep 2022 00:02:09 GMT

Hi samyeomans,

Thanks for responding. Could you please set "No default player" as your music preference and let's perform a reset on your Google Home speakers. After that, set it up and choose Apple Music.

Let me know how it goes.

Best,

Princess

Re: Linking Apple Music

Princesss — Sat, 24 Sep 2022 00:11:58 GMT

Hi samyeomans,

Chiming in-- have you had the chance to try the steps posted above? Let us know if the steps worked, otherwise we'll be locking the thread.

Best,

Princess

Re: Linking Apple Music

samyeomans — Sat, 24 Sep 2022 00:36:44 GMT

Not as yet ad I have 6 google home devices to reset

Re: Linking Apple Music

Princesss — Sat, 24 Sep 2022 02:58:32 GMT

Hi samyeomans,

Thanks for getting back to us. You can try the reset on one device and see if it makes any changes. I'll keep this thread open for few more days and will wait for your update.

Best,

Princess

Re: Linking Apple Music

Princesss — Mon, 26 Sep 2022 23:59:19 GMT

Hi samyeomans,

Chiming in to see if you have tried the steps posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Linking Apple Music

Princesss — Wed, 28 Sep 2022 00:01:20 GMT

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess

Re: Linking Apple Music

samyeomans — Wed, 28 Sep 2022 00:41:44 GMT

Still not linking

Re: Linking Apple Music

Muddi — Wed, 28 Sep 2022 06:37:01 GMT

Hey samyeomans,

To confirm, are you located in Australia?

Cheers,

Muddi

Re: Linking Apple Music

samyeomans — Wed, 28 Sep 2022 06:48:49 GMT

Yes. Sydney Australia. Very latest google app, latest IOS on iphone and iPad. Family Apple Music plan. 1 Nest hub max, 2 x google nest hubs 2nd Gen 1 x Nest hub 1st gen, 3 Lenovo Alarm clocks

Re: Linking Apple Music

Muddi — Wed, 28 Sep 2022 22:44:29 GMT

Hey samyeomans,

Thanks for the added information. I'll check this with the team, and get back to you for updates. Meanwhile, please try linking your Apple Music account through the Google Assistant app on your phone. Follow the steps below to know-how:

Open the Google Assistant app.
Tap your account on the upper right corner.
Tap "Music" then choose "Apple Music."

If you still encounter an issue, please call Apple Support and check with them if they are getting similar reports about this issue.

Cheers,

Muddi

Re: Linking Apple Music

Princesss — Mon, 03 Oct 2022 16:16:18 GMT

Hey samyeomans,

Have you tried the steps posted above? Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Linking Apple Music

Princesss — Tue, 04 Oct 2022 17:28:19 GMT

Hey there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess