topic Re: Can't Remove From Home in Speakers and Displays

Can't Remove From Home

dan_ — Thu, 22 Sep 2022 21:57:31 GMT

I have a Nest display that I cannot remove from my home. This is an old device that was sent back to Google, for another separate issue that I am having. I mistakenly didn't remove it from my home, prior to factory resetting it. I even tried re-adding it to my home, but the old one remained.

It's crazy that we can't remove devices from an existing home in 2022.

I see some workarounds suggesting creating a new home, but that requires setting all my camera's and other devices back up.

Any help?

Re: Can't Remove From Home

David_K — Sat, 24 Sep 2022 10:56:30 GMT

Try these steps:

Open the Google Home app.
Tap Settings.
Tap Rooms and groups.
Tap the room the device was assigned to.
Tap the device.
Tap Remove device.

If those steps don't work, try these steps:

Open the Google Home app.
Tap your photo or initials at the top right.
Tap Assistant settings.
Tap Devices.
Tap the device.
Tap Unlink this device.

Re: Can't Remove From Home

dan_ — Sun, 25 Sep 2022 17:45:57 GMT

Thanks David. The display has mysteriously disappeared overnight. But I’ll keep your instructions in mind next time I need to remove a device.

Thank you!

Re: Can't Remove From Home

Azarco — Mon, 26 Sep 2022 22:16:33 GMT

Hey there,

Thanks for the steps, davidking!

dan_, we're glad everything's sorted on your end. Please let me know if you have other questions or concerns, as I would be happy to take a closer look and assist you further.

Best,

Alex

Re: Can't Remove From Home

Princesss — Thu, 29 Sep 2022 22:42:21 GMT

Hi everyone,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Can't Remove From Home

Princesss — Mon, 03 Oct 2022 18:31:21 GMT

Hi folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess