topic Re: Nest Hub {2nd Gen} Freezing - FIXED but cannot reply to old thread. in Speakers and Displays

Nest Hub {2nd Gen} Freezing - FIXED but cannot reply to old thread.

Roy11 — Mon, 26 Sep 2022 02:36:10 GMT

Nest Hub {2nd Gen} Freezing <= The original thread

The member Azarco suggested ...

At the back of the Nest display, unplug the power cord and wait for 10 seconds, then plug it back in and wait until the screen with the "G" logo shows up
Repeat the first step, 10 more times.
After the customer plugs the power cord back in, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.

... this took forever and I really thought it was a waste of time BUT yes it worked 🤗

I have no clue how or why this worked but there have been no hanging or blank screens since. It still does what looks like a nightly restart but so does my other Nest Hub.

Apparently I took too long to respond and the original thread is locked but I wanted to give credit where credit is due so Thank you Azarco !

Re: Nest Hub {2nd Gen} Freezing - FIXED but cannot reply to old thread.

Muddi — Mon, 26 Sep 2022 12:36:18 GMT

Hey Roy11,

Thanks for updating the Community forum of your resolution — it's a big help! If you have any updates or just a discussion topic, feel free to start a new thread in the community.

Cheers,

Muddi

Re: Nest Hub {2nd Gen} Freezing - FIXED but cannot reply to old thread.

MplsCustomer — Mon, 26 Sep 2022 13:50:15 GMT

@Roy11

It seems that our Nest Hubs do some sort of soft reboot every night, for us around 3 am or so.

Re: Nest Hub {2nd Gen} Freezing - FIXED but cannot reply to old thread.

Roy11 — Mon, 26 Sep 2022 20:13:37 GMT

D'OH

OK I'm not completely surprised BUT this is one of those things that should really have a mention somewhere or atleast a friendly "Don't Panic" sign with the Restarting message.

Thank you for the info!

Re: Nest Hub {2nd Gen} Freezing - FIXED but cannot reply to old thread.

Muddi — Tue, 27 Sep 2022 00:31:14 GMT

Hey MplsCustomer,

I believe your concern is different from the OP's issue. Could you tell us what's the status of your device when it restarts (eg: playing music)?

Looking forward to your response.

Cheers,

Muddi

Re: Nest Hub {2nd Gen} Freezing - FIXED but cannot reply to old thread.

Princesss — Fri, 30 Sep 2022 15:00:32 GMT

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Nest Hub {2nd Gen} Freezing - FIXED but cannot reply to old thread.

Roy11 — Fri, 30 Sep 2022 20:12:13 GMT

Yup, saw it.

Re: Nest Hub {2nd Gen} Freezing - FIXED but cannot reply to old thread.

Roy11 — Fri, 30 Sep 2022 20:14:34 GMT

Nope, she's correct and responding to another part of the original message.

It would make things a lot clearer if the threads were not locked so quickly.

Re: Nest Hub {2nd Gen} Freezing - FIXED but cannot reply to old thread.

MplsCustomer — Fri, 30 Sep 2022 20:17:24 GMT

@Muddi

I do not have a separate concern. In his post, Roy11 mentioned that his Nest Hub "still does what looks like a nightly restart". I merely pointed out that ours also do a soft reboot around 3 am (other customers have also pointed this out), but that Google Nest does not document this anywhere.

Re: Nest Hub {2nd Gen} Freezing - FIXED but cannot reply to old thread.

Princesss — Tue, 04 Oct 2022 16:47:25 GMT

Hi everyone,

Thanks for the update.

@Roy11, we apologize if this thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.
We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, feel free to start a new thread.

@MplsCustomer, we appreciate your feedback. Please feel free to try the steps posted above to see if this will fix the issue.

Let us know if you have additional questions relating to this concerns and the community would gladly answer your questions.

Best,

Princess

Re: Nest Hub {2nd Gen} Freezing - FIXED but cannot reply to old thread.

MplsCustomer — Tue, 04 Oct 2022 18:45:14 GMT

@Princesss

The malfunction that causes weather data to disappear overnight during the nightly soft reboot around 3 am from clock displays on Nest Hubs certainly seems like a Google Nest bug that we cannot resolve on our own.

It started happening with two of our Nest Hubs when they upgraded to Cast Firmware Version 1.60.305621. It has not occurred on a third Nest Hub also on 1.60.305621 and has not occurred on a fourth Nest Hub on 1.56.309385. Now that one of the two misbehaving Nest Hubs has now upgraded to 1.62.312297, the nightly disappearance of weather data during the nightly soft reboot on that Nest Hub seems to have ceased.

Re: Nest Hub {2nd Gen} Freezing - FIXED but cannot reply to old thread.

Princesss — Wed, 05 Oct 2022 22:10:40 GMT

Hi MplsCustomer,

We appreciate your concerns and insights. Our team is already aware of this and working on a fix. Let's continue our conversation on this thread so everyone can also chime in.

Best,

Princess

Re: Nest Hub {2nd Gen} Freezing - FIXED but cannot reply to old thread.

Muddi — Sun, 09 Oct 2022 04:36:32 GMT

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

Re: Nest Hub {2nd Gen} Freezing - FIXED but cannot reply to old thread.

Muddi — Mon, 10 Oct 2022 06:55:02 GMT

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Muddi