topic Re: Google max speaker looses connection in Speakers and Displays

Google max speaker looses connection

Juanflamerich — Mon, 19 Sep 2022 01:08:41 GMT

I have a google max speaker along with

4 other google and nest speakers.
my max speaker constantly looses connection. No other devices loose the connection. The speaker is not far from a mesh device. Once I unplug and reconnect the plug it regains the connection

may Wi-Fi is strong and measure over 400

speeds on Wi-Fi

Re: Google max speaker looses connection

Andyj90804 — Tue, 20 Sep 2022 23:18:34 GMT

I have the same issue, have you heard back yet on a possible fix? I have tried to reset it but the issue still happens. to the point that I moved the plug so I can power it down and back up easier.

Re: Google max speaker looses connection

Bitz09 — Wed, 21 Sep 2022 12:04:44 GMT

Same issue. Fixed by setting up an old Access Point and connecting to it. Google Devices don't play nice with Mesh Wifi. People are having issues with Google's mesh!

Re: Google max speaker looses connection

Andyj90804 — Wed, 21 Sep 2022 19:55:04 GMT

thanks! now that you say that, it did start about the time I started using the mesh network

Re: Google max speaker looses connection

Princesss — Fri, 23 Sep 2022 03:10:46 GMT

Hi everyone,

Thanks for visiting the Community.

We're sorry to hear about your experience on connecting your Google Home Max speakers to your network. We appreciate all the details you've shared as well as the steps done.

Can anyone confirm if all of you are using Google Nest Wifi devices? We'd like to further check what's causing this to happen.

Best,

Princess

Re: Google max speaker looses connection

Bitz09 — Fri, 23 Sep 2022 11:23:01 GMT

Had this issue with Eero and TP-Link Mesh systems.

Re: Google max speaker looses connection

Andyj90804 — Fri, 23 Sep 2022 12:43:10 GMT

I did have the Google mesh. Now Eero 6. It happened on both. But more often now with Eero.

Re: Google max speaker looses connection

Princesss — Mon, 26 Sep 2022 19:31:46 GMT

Hey everyone,

Thanks for responding. Have you already contacted Eero to check with them if there are any firmware updates released from their end?

Best,

Princess

Re: Google max speaker looses connection

Andyj90804 — Mon, 26 Sep 2022 21:32:46 GMT

I get auto updates. just checked and no update. everything else works fine just the one speaker. I have a mini (don't use that often) and display that streams a lot on. neither one has the issue. also 2 google chromecast with google tv. also stream a lot on both, also no issues.

Re: Google max speaker looses connection

Bitz09 — Mon, 26 Sep 2022 21:40:31 GMT

It's not an Eero issue, it's a GOOGLE issue in the way their devices behave on MESH systems (including GOOGLE's). My MAX has been rock solid every since changing it over to the old Access Point (NO MESH).

Re: Google max speaker looses connection

Princesss — Tue, 27 Sep 2022 19:47:19 GMT

Hi everyone,

Thanks for the additional info you've provided. Could you please provide the following info?

How far is your Google Nest speakers from your main router?
How far is your Google Nest Speakers from the access points?

Let's go ahead and try to move the speakers closer to the main router and observe if it will disconnect. Do the same with the access points and let's check if it will disconnect.

Let us know how it goes.

Best,

Princess

Re: Google max speaker looses connection

Bitz09 — Tue, 27 Sep 2022 19:58:44 GMT

I'm about 20ft from the MESH AP. I'm ~25ft from the NON-MESH AP. The Wifi signal is 5 bars for the MESH and 2 bars for the AP. The MAX disconnects multiple times a day on the MESH, and has yet (2 weeks) to disconnect on the AP. I have tried Both 2.4 only and 5.0mhz only on the MESH and the results are the same.

Re: Google max speaker looses connection

Princesss — Wed, 28 Sep 2022 17:13:03 GMT

Hi Bitz09,

Thanks for the info. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Google max speaker looses connection

Bitz09 — Wed, 28 Sep 2022 18:11:21 GMT

Done

Re: Google max speaker looses connection

Andyj90804 — Wed, 28 Sep 2022 20:56:09 GMT

I also filled it out

Re: Google max speaker looses connection

Princesss — Wed, 28 Sep 2022 22:59:09 GMT

Hi Bitz09 and Andyj90804,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess