topic Re: iPhone notifications in Speakers and Displays

iPhone notifications

KTZ — Sat, 09 Jul 2022 16:32:39 GMT

I recently had the Google Nest doorbell installed with my ADT. Now if I misplace my iPhone and ask Google “ Hey Google find my phone”. It sends a “notification tone” rather than “25 sec ring” to my iPhone to find it. (Not an issue before installation) I’ve searched for hours on YouTube and Google search to fix my issue. Can somebody give this non tech Senior step by step instructions on how to get My iPhone to ring to find it should I lay it down and forget where I put it?

Re: iPhone notifications

JJsomanytabs — Sat, 09 Jul 2022 21:05:15 GMT

My parents have been having the same problem. The "find my phone" feature used to work fine with their iPhones (in tandem with a Nest Hub Max or Nest Audio), but it stopped working about a month or two ago, seemingly out of the blue.

I've been trading emails with Google Support for the past month, but they claim that they are still working on a "fix".

Super frustrating.

Similar reports can be found here...

https://support.google.com/assistant/thread/143486360/find-my-iphone-alerts-aren%E2%80%99t-sent-as-critical

https://support.google.com/assistant/thread/146262526

https://support.google.com/assistant/thread/165565848

Re: iPhone notifications

Muddi — Tue, 12 Jul 2022 05:14:10 GMT

Hey KTZ,

Thanks for sharing details about the issue here. I know how challenging it is when you're having issues with one of the features of your Google Home/Nest device. Let's get to the bottom of this. A few questions: when did the issue start? Do you have an active voicemail on your phone? What is the current version of the Google Home and Assistant app on your phone?

@JJsomanytabs: It looks like your issue is a bit different from OP's post. Your concern is about not getting a notification at all when using the "Find my phone" feature. The team is aware of this and looking into the issue at hand. We recommend you to send feedback on your speakers, and use the keywords: "GHT3 Find my phone not working iOS." Make sure to replicate the issue first before sending feedback. You can also visit this link to learn more.

Keeps us posted.

Cheers,

Muddi

Re: iPhone notifications

JJsomanytabs — Tue, 12 Jul 2022 13:54:50 GMT

To clarify, my issue is what KTZ stated, that the system "sends a “notification tone” rather than “25 sec ring”". When trying to locate an iPhone, a solitary notification is simply not useful. A sustained ring is what is needed.

Re: iPhone notifications

KTZ — Tue, 12 Jul 2022 14:07:14 GMT

Thank you for your response to my issue. Your help is still needed. Google Mini Notifies me with a single tone. But if I lose my iphone in my house, a single tone doesn't give a sound long enough to hear so I can locate my iphone. I need to hear it ring while I am searching. Thank you for your help in this matter.

Re: iPhone notifications

KTZ — Tue, 12 Jul 2022 14:08:23 GMT

YES! This is my issue!

Re: iPhone notifications

Muddi — Wed, 13 Jul 2022 15:09:50 GMT

Hey JJsomanytabs,

Thanks for clarifying. Please proceed with sending feedback. Make sure to replicate the issue first, then immediately send feedback via voice command by saying, "Hey Google, send feedback," then use the keywords: "GHT3 Find my phone not working iOS." This will help the team to investigate the issue further.

Let me know once done.

Cheers,

Muddi

Re: iPhone notifications

KTZ — Wed, 13 Jul 2022 15:55:34 GMT

I did exactly as directed and Google said, " Thanks I will send this to my inventors." Frustrating to not be able to find my iphone if misplaced.

Re: iPhone notifications

JJsomanytabs — Wed, 13 Jul 2022 23:59:33 GMT

The "GHT3 Find my phone not working iOS" action was completed weeks ago and, like I said, I already have an active ticket open with Nest Support--on my behalf on my parents--and have been actively trading emails with Nest Support for over a month, but all to no avail.

Re: iPhone notifications

Muddi — Thu, 14 Jul 2022 11:38:07 GMT

Hey KTZ,

Thanks for sending feedback. I'll check it with the team and get back on this thread for update.

@JJsomanytabs: Could you tell us the case ID so I can check what happen.

Cheers,

Muddi

Re: iPhone notifications

KTZ — Thu, 14 Jul 2022 16:13:49 GMT

Hopefully a solution will come soon for your parents and I. I am deaf in one ear and need this to work. thank you for trying.

Re: iPhone notifications

JJsomanytabs — Thu, 14 Jul 2022 16:32:36 GMT

Sure, the case ID number is 9-7341000032540.

Their last response (July 6) was "Our Higher Support team is still looking into the issue."

The case itself has been open since at least June 2.

Re: iPhone notifications

Muddi — Fri, 15 Jul 2022 05:45:26 GMT

Hey folks,

The team is still investigating this issue and I haven't received any updates as yet. I'll continue checking in with the team and share any updates I receive.

I understand this issue has been happening for quite some time and has been a rather frustrating experience. Thank you for your patience while our team works through this.

@JJsomanytabs: Thanks for providing the case ID. Upon further checking, the case has been forwarded to a higher tier, and was added on our lists. I'll make sure to get back on this thread as soon as I have new information to share.

Cheers,

Muddi

Re: iPhone notifications

ASM — Sun, 17 Jul 2022 17:06:05 GMT

Im having the same issue. Since ADT google nest door bell is installed, my iphone doesnt ring for 25 seconds but just give notification beeps. This is extremely frustrating because I cannot find my phone with one quick beep.

Re: iPhone notifications

Muddi — Tue, 19 Jul 2022 08:23:27 GMT

Hey ASM,

Thanks for sharing about your experience. To confirm, have you sent feedback? Rest assured that the team is working on this issue, and I'll update this thread once I have new information to share.

Cheers,

Muddi

Re: iPhone notifications

Jake — Wed, 27 Jul 2022 19:37:10 GMT

Hey ASM,

I wanted to check in and see if you managed to see Muddi's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: iPhone notifications

Jake — Thu, 28 Jul 2022 17:16:03 GMT

Hey ASM,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: iPhone notifications

KTZ — Thu, 28 Jul 2022 20:14:42 GMT

I can get Google to send me critical alers with about 5 beeps but not a 25 second ring. Not sure if this is going to be considered fixed for me since I am deaf in one ear and older than 62

Re: iPhone notifications

JJsomanytabs — Thu, 28 Jul 2022 20:17:37 GMT

This issue definitely isn't fixed.

Both of my parents still have this issue.

Please leave this thread open (until the issue is definitely resolved), so that other users can add their experiences.

Re: iPhone notifications

KTZ — Thu, 28 Jul 2022 20:22:14 GMT

Not fixed for me

I am deaf in one ear and over 62. I would have to repeatedly ask Google to find my phone over and over. Frustrating. I get a Crititcal Alert when ask Google to find my iphone.