topic Re: Nest audio volume limited when nest hub is playing video in Speakers and Displays

Nest audio volume limited when nest hub is playing video

dgoodbourn — Sat, 24 Sep 2022 12:56:00 GMT

We have a nest hub which we have displaying video from a nest camera. All working fine there.

We also have a couple of nest audio speakers we play Spotify through. The volume of these speakers seems limited when the hub is displaying the nest cam video. When we change the hub to show the clock, the nest audio volume is then unlimited.

The hub isn't part of the nest speaker group. Just on the same network. It seems a very bizarre link. Anyone else seen this and how to rectify this as the volume limit is quite low? I've tried increasing the volume on the hub but that doesn't help.

Re: Nest audio volume limited when nest hub is playing video

dgoodbourn — Sat, 24 Sep 2022 13:02:31 GMT

Quick update, it seems that if I disable the lower volume when listening on the hub it removes the volume limit on the speakers. Very strange behaviour

Re: Nest audio volume limited when nest hub is playing video

Princesss — Tue, 27 Sep 2022 22:24:55 GMT

Hi dgoodbourn,

Thanks for reaching out.

We appreciate all the details you've shared as well as the steps you tried. Have you already tried to adjust its volume and compare the volume while streaming camera feed as well playing music?

Best,

Princess

Re: Nest audio volume limited when nest hub is playing video

dgoodbourn — Wed, 28 Sep 2022 08:11:43 GMT

Hi, yes. The volume of the music won't go very high. I've even tried adjusting the streaming camera volume but that doesn't affect it.

Re: Nest audio volume limited when nest hub is playing video

Princesss — Wed, 28 Sep 2022 19:30:07 GMT

Hi dgoodbourn,

Thanks for clarifying. Let's go ahead and perform a complete reset to your Google Nest Hub and see if this would make any changes on its behavior.

Best,

Princess

Re: Nest audio volume limited when nest hub is playing video

Jhonleanmel — Mon, 03 Oct 2022 18:15:20 GMT

Hey folks,

Thanks again for helping here, @Princesss.
@dgoodbourn, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Regards,
Mel

Re: Nest audio volume limited when nest hub is playing video

Jhonleanmel — Tue, 04 Oct 2022 18:38:08 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel