topic Home hub screen burn in in Speakers and Displays

Home hub screen burn in

Martyn2 — Tue, 04 Oct 2022 19:32:34 GMT

Recently I've notice that my screen has lines going through it and screen is very faded. What has happened ?

Re: Home hub screen burn in

JillG — Wed, 05 Oct 2022 01:56:13 GMT

You can try a full factory reset and see if that helps. If it is out of warranty Google support won't likely be able to replace it if the hardware is failing.

Re: Home hub screen burn in

Azarco — Sun, 09 Oct 2022 16:03:30 GMT

Hey there,

I appreciate your assistance, JillG!

Martyn2, did resetting your Google Nest Hub work? If not, could you send some pictures so we can have a better view of what's happening on your Nest Hub's screen?

Best,

Alex

Re: Home hub screen burn in

Martyn2 — Sun, 09 Oct 2022 18:37:43 GMT

Hi there yes I've done a factory reset and it still does it. can see the in picture

Re: Home hub screen burn in

Azarco — Sun, 09 Oct 2022 19:23:24 GMT

Hey Martyn2,

Thanks for the update. We'd be happy to take a look into this for you. Could you provide the cast firmware and software version of your Nest Hub? Then, fill out this form and let us know once you're done.

Best,
Alex

Re: Home hub screen burn in

Martyn2 — Sun, 09 Oct 2022 20:02:25 GMT

Cast firmware 1.62.312297

Software versions 48.41.32.466204089

Re: Home hub screen burn in

Azarco — Mon, 10 Oct 2022 20:50:45 GMT

Hello there,

Thanks for that information. Have you had the chance to fill out the form?

Regards,

Alex

Re: Home hub screen burn in

Martyn2 — Mon, 10 Oct 2022 21:12:39 GMT

Hi there yes I have just done it

Re: Home hub screen burn in

Azarco — Mon, 10 Oct 2022 22:16:10 GMT

Hey Martyn2,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Best,

Alex