topic Re: Google Nest Hub Screen Burn in Speakers and Displays

Google Nest Hub Screen Burn

ccazorla — Wed, 28 Sep 2022 12:26:10 GMT

Hi, my Google Nest Hub suddenly has the screen like burned. I've heard this is an issue not only in my device. What can I do? I'm out of warranty. Thanks

Re: Google Nest Hub Screen Burn

JillG — Wed, 28 Sep 2022 20:58:46 GMT

Hi @ccazorla

Try a full factory reset. Factory reset Google Nest or Home speakers or displays - Google Nest Help

It is possible that may not help though. I've seen similar posts as well with people reporting a burn in type issue.

Jill

Re: Google Nest Hub Screen Burn

Princesss — Mon, 03 Oct 2022 15:23:52 GMT

Hi everyone,

Thanks for visiting the Community.

@JillG, thanks for your help on answering this thread.

@ccazorla, hope you got the answer that you're looking for with the info provided by Jill. Feel free to respond to this thread if you have additional questions and the community would gladly help.

Best,

Princess

Re: Google Nest Hub Screen Burn

Princesss — Thu, 06 Oct 2022 15:31:03 GMT

Hi folks,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Google Nest Hub Screen Burn

ccazorla — Fri, 07 Oct 2022 04:40:27 GMT

Thanks @JillG but it doesn't fix the problem.

Re: Google Nest Hub Screen Burn

ccazorla — Fri, 07 Oct 2022 04:42:13 GMT

Hi @Princesss! I'm sorry but the hard reset doesn't fix the problem. The screen is still the same and thing is not just me. Have you seen another solution?

Re: Google Nest Hub Screen Burn

Princesss — Fri, 07 Oct 2022 16:31:28 GMT

Hi ccazorla,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Google Nest Hub Screen Burn

Princesss — Mon, 10 Oct 2022 17:34:00 GMT

Hi ccazorla,

Chiming in-- have you had the chance to fill out the form we sent?

Best,

Princess

Re: Google Nest Hub Screen Burn

Princesss — Thu, 13 Oct 2022 17:35:37 GMT

Hi ccazorla,

We just want to check if you are done filling out the form? Let us know so we can check it.

Best,

Princess

Re: Google Nest Hub Screen Burn

Azarco — Sun, 16 Oct 2022 19:46:41 GMT

Hello there,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Regards,
Alex