topic Re: Live feed issues in Speakers and Displays

Live feed issues

Bjsbostons — Wed, 28 Sep 2022 12:23:23 GMT

We used to always be able to continuously stream our nest cam thru the Google home but the last few months we've been having problems. Itll stream when we tell it to, but then after a few minutes it goes to a grey screen and says camera feed unavailable. But it still has the word live up in the corner. If I check on my phone, the camera is working fine. I then have to unplug the home and plug it back in. Once I do that, it'll stream again and then repeat the same problem. We never had this problem before Why is this happening? It's so frustrating.

Re: Live feed issues

MplsCustomer — Wed, 28 Sep 2022 14:33:17 GMT

@Bjsbostons

There have been a bunch of reports about "live video unavailable" problems posted in this forum in the last couple of months. One thread is below. It's not happening to everyone, and I haven't seen anything posted indicating the circumstances of who is afflicted. (We are not, for example. located in Minnesota, USA.)

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Cam-Battery-live-video-unavailable/m-p/246882

Re: Live feed issues

Juni — Thu, 06 Oct 2022 17:52:38 GMT

Hi folks,

I appreciate the help, @MplsCustomer.

@Bjsbostons, sorry to hear about this, can you confirm if the issue posted above is the same as the one that you're getting?

Let us know by responding to this post.

Regards,

Juni

Re: Live feed issues

Bjsbostons — Thu, 06 Oct 2022 18:38:05 GMT

No its still happening and unresolved

Re: Live feed issues

Juni — Thu, 06 Oct 2022 22:16:45 GMT

Hi Bjsbostons,

I know how it feels when something isn’t working the way it should. I want to know a couple of things.

What type of Google Nest display are you using?
Are you using Nest camera for streaming or a third party camera?

Let's go ahead and perform a complete reset to your Google Nest display and make sure that when you set it up, the distance between your Nest display and camera is closer to the router for better connection.

Lastly, can you attach a photo or screenshot showing the exact display that you're getting?

Keep me in the loop.

Best,

Juni

Re: Live feed issues

Muddi — Mon, 10 Oct 2022 06:12:51 GMT

Hey Bjsbostons,

I just wanted to follow up on this. Let us know if you still need help, and we're glad to assist you further.

Cheers,

Muddi

Re: Live feed issues

Muddi — Tue, 11 Oct 2022 22:56:32 GMT

Hey Bjsbostons,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi