topic Re: Nest Hub Max Camera Disabled in Speakers and Displays

Nest Hub Max Camera Disabled

Wee — Thu, 15 Sep 2022 12:17:31 GMT

A big advantage to buying a Nest Hub Max is because of the Nest Cam built-in to the device.

However, Google cut the value and usefulness of this device in half last year when they eliminated most of the camera functionality.

If the user is displaying any form of video on Hub Max, ie: streaming another Nest Cam, youtube, Duo, youtubeTV, etc.... the Nest Camera is disabled and the video feed becomes not available. This does not make any sense AT ALL!!

We use our Hub Max for a variety of use cases. One of the biggest reasons we spent thousands of dollars buying into the Nest ecosystem was for home security and also to use Nest Cams and Hub Max as baby monitors. But now if I stream the nursery camera on my living room Hub Max the Nest Cam inside (hub max) is instantly disabled -- WHY????

Re: Nest Hub Max Camera Disabled

Bitch3 — Fri, 30 Sep 2022 12:44:36 GMT

Camera on Max Hub not workong

Re: Nest Hub Max Camera Disabled

MplsCustomer — Fri, 30 Sep 2022 13:27:42 GMT

@Wee

I would guess that Google Nest never designed the Nest Hub Max to stream in both directions simultaneously. That is, streaming out from the Nest Cam in the Nest Hub Max and streaming in to the screen on the Nest Hub Max from another source. That seems it would be challenging to do. For example, the incoming stream could be broadcasting sound onto the speaker on the Nest Hub Max while the outgoing stream could be trying to pick up sound occurring near the same Nest Hub Max

Re: Nest Hub Max Camera Disabled

Wee — Fri, 30 Sep 2022 13:47:57 GMT

The Hub Max worked like this for the first year from release date and then Google updated the firmware and killed this functionality.

We used to be able to stream the Nest Cam IQ in my daughter's room and the Hub Max camera would still function.

My kids used to be able to watch a video on Hub Max and I could check in on the Nest Cam and see they were still watching the video.

For whatever reason Google disabled this and the audio crossover you speak of was never an issue. I don't say this to be rude but I'm guessing you have not had Hub Max in the house since Day 0?

Re: Nest Hub Max Camera Disabled

MplsCustomer — Fri, 30 Sep 2022 14:00:43 GMT

@Wee

I didn't know that; I stand corrected. We've had our Nest Hub Max since November 2021.

I wonder why Google Nest removed the capability? (But then, Google Nest removed functionality when it decided its new cameras would work only in the Google Home app.)

Re: Nest Hub Max Camera Disabled

Juni — Thu, 06 Oct 2022 21:24:43 GMT

Hi Folks,

@MplsCustomer, thanks for helping.

@Wee, I understand that this feature was working. However due to the recent update when the Nest Hub Max streams another Nest Camera (Nest Cam Indoor/Outdoor, Nest Hello) on its display, the Nest Hub Max's built-in Nest Cam becomes unavailable. The Nest Hub Max's display shows the message "Nest Cam monitoring off" and the Google Home app and the Nest app shows the Nest Hub Max's Nest cam as "offline".

I suggest you to send feedback, here's how.

@Bitch3, is this in relation to this concern? If not, we encourage you to create a new thread so we can better assist you.

Keep me posted.

Best,

Juni

Re: Nest Hub Max Camera Disabled

Muddi — Mon, 10 Oct 2022 06:31:50 GMT

Hey there,

Does anyone still need help here? Let us know by updating the thread, and we're glad to assist you further.

Cheers,

Muddi

Re: Nest Hub Max Camera Disabled

Muddi — Tue, 11 Oct 2022 22:50:33 GMT

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Muddi

Re: Nest Hub Max Camera Disabled

Wee — Wed, 12 Oct 2022 00:10:10 GMT

people buy products from tech companies because of what they offer. When that company then removes features without warning or reason they are then degrading the value of the product and usefulness it provides to the user.

I understand this change happened because of an update. However, Google continually refuses to provide reasoning or warning when they remove features people spent hard earned money on.

Re: Nest Hub Max Camera Disabled

Muddi — Thu, 13 Oct 2022 06:24:10 GMT

Hey Wee,

We understand where you are coming from. Your feedback is highly appreciated and rest assured that it will be passed over to the team. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi