topic Re: Each mini has a mind of it's own :-( in Speakers and Displays

Each mini has a mind of it's own :-(

Gasman — Wed, 01 Dec 2021 07:23:09 GMT

My conversation with my bedroom google mini today

Me: Ok Google, what is the volume set at?
You: If you want to know the volume ask 'What's the volume'
Me: Ok Google 'What's the volume'
You: According to wikipedia, volume is a ........

So I ask the living room google mini
Me: Ok Google, what is the volume set at?
You: The volume is set at 45%

Re: Each mini has a mind of it's own :-(

Jake — Wed, 30 Mar 2022 22:06:24 GMT

Hey Gasman,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your mini's? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Each mini has a mind of it's own :-(

Jake — Fri, 01 Apr 2022 18:17:43 GMT

Hey Gasman,

I wanted to check in and see if you are still in need of any help with your devices? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Each mini has a mind of it's own :-(

Jake — Mon, 04 Apr 2022 18:21:30 GMT

Hey Gasman,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Each mini has a mind of it's own :-(

Gasman — Mon, 04 Apr 2022 20:28:16 GMT

Hi Jake, not sure what you can do?

I unplug them now and again when rubbish like this happens. They are now going a little deaf, I ask them to switch something on, and they respond, switching item off. 😞

Re: Each mini has a mind of it's own :-(

Jake — Mon, 11 Apr 2022 17:18:44 GMT

Hey Gasman,

I am sorry to hear you are still running into the issue with your speakers not responding correctly. I understand that this is no the most ideal situation. I would be happy to assist you further, and run through some troubleshooting steps. Do you mind me asking if the power cable you are using is the one that came with the device? Have you checked the "My Activity" page inside your app? This opens a list of all recent voice commands that have been given to the device. From there, you should be able to see if the device is hearing you correctly. Have you tried a factory reset on the device?

Please let me know, as I want to ensure you are good to go, and everything is working properly.

Best regards,

Jake

Re: Each mini has a mind of it's own :-(

Jake — Thu, 14 Apr 2022 17:23:10 GMT

Hey Gasman,

I wanted to check in and see what the activity page was showing? Was the speaker hearing you correctly? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Each mini has a mind of it's own :-(

Gasman — Thu, 14 Apr 2022 18:26:39 GMT

Hi Jake,

Not sure what you mean by the activity page? Sorry.
The last couple of days the minis cannot differentiate On from OFF 😞
I do send feedback when this happens.

Today when in the bedroom I asked the mini what time it was. It can normally do that much. 🙂
It answered with the correct time. As I went to walk out of the bedroom, the Landing mini repeated the time, just about 5 seconds later 🙂

Some feedback.
Get the device to check if the device being asked for is Off or On. You cannot switch a device to a state, if it is already in that state.
I ask to switch the printer ON and it says "Switching the printer OFF" 😞
I ask it to switch the uplighter ON. It tells me "There are no devices set up blah blah blah"
I repeat the command and it switches the Uplighter on? 🙂

I ask it to set an alarm. It asks for when. I say "in 30 minutes time". This is for covid testing.

Sometimes it accepts that, other times it just comes back and says 'For what day and time' 😞

It is 3pm, and I ask to set an alarm for 8:00am. Sometimes it says "Your alarm for 8:00 AM is set", other times is asks 'For what day and time' .

Please remove the human frailties from them, and just have them work as proper automated devices.
Each responds differently, yet are all connected to a central server?

Re: Each mini has a mind of it's own :-(

Jake — Tue, 03 May 2022 17:58:51 GMT

Hey Gasman,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Re: Each mini has a mind of it's own :-(

Jake — Fri, 06 May 2022 17:29:34 GMT

Hey Gasman,

I wanted to jump in and ensure you are in contact with our Team. Please let me konw if you have any trouble from here. I would be happy to help out.

Best regards,

Jake

Re: Each mini has a mind of it's own :-(

Gasman — Fri, 06 May 2022 18:37:44 GMT

Thank you Jake, but not a lot you can do I would have thought.
Yesterday I asked the living room mini to set an alarm, when she asked and I replied in 15 minutes time.
OK, she said setting an alarm for xxxx which was in 9 minutes time. 😞

I have asked it to set an alarm for 1:15 pm, and it says 'alarm set for 3pm' I think I know why it did that, it conveniently missed out the 1, but who on earth just says 15 for a time? 1500 perhaps, but not 15. 😞

Re: Each mini has a mind of it's own :-(

Jake — Mon, 09 May 2022 17:37:27 GMT

Hey Gasman,

I am sorry to hear you are having such a time with the device. I know this is not ideal. I am showing that our Team has sent an email over to you with further support. I would recommend reaching back out via email to our Team, as they will be able to provide further support. If you have any trouble seeing the email, please let me know. To ensure you have your case ID as well, I will post that below for you to have. Please let me know if you have any questions from here.

Case ID: 0-6157000032674

Best regards,

Jake

Re: Each mini has a mind of it's own :-(

Jake — Fri, 13 May 2022 18:28:53 GMT

Hey Gasman,

I wanted to check in and see if you had any questions from here? Please let me know, as I would be happy to assist, and answer any you may have.

Best regards,
Jake

Re: Each mini has a mind of it's own :-(

Gasman — Fri, 13 May 2022 19:37:44 GMT

No thank ypu Jake,

I am back and forth with Ressa, and have just sent her my activity log.
Funnily enough I was almost about to say 'Switch the uplighter on' out of habit, when I was on the landing and meant to say 'switch the landing on'.
I got as far as 'switch the uplighter' and stoped myself, yet the landing mini still switched it on.

I have just tried it with the living room mini, and it did the same thing, so not mentioning On or Off toggles the switch? 🙂

Re: Each mini has a mind of it's own :-(

Jake — Thu, 23 Jun 2022 19:55:14 GMT

Hey Gasman,

Sorry for the late reply. I am glad to hear you are in contact with our Team. They should be able to provide you with further support from here, and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to review.

Best regards,

Jake

Re: Each mini has a mind of it's own :-(

Jake — Wed, 20 Jul 2022 20:14:17 GMT

Hey Gasman,

I wanted to check in with you, and see if you had any questions from here. Please let me know, as I will be locking the thread soon to keep content fresh.

Best regards,

Jake

Re: Each mini has a mind of it's own :-(

Gasman — Thu, 21 Jul 2022 07:00:19 GMT

Hi Jake. Pretty much given up tbh.

Tonight I asked one mini to ,'switch the uplighter' as this way it cannot confuse on and off. It actually looks to see what state the device is in, and switches to the other state.

Tonight it told me it did not understand. I repeated the command, and it did as asked.

Came to the bedroom and asked that mini to switch the bed on. That is the name of a fan in the bedroom. It used to be called bedfan, but the Google decided it could not find it after a few weeks, so one of your colleagues suggested changing it to bed, and that worked. However tonight the mini decided to switch 'fan' on, which is the name of the fan downstairs in the living room???

When I mention these names I am talking about individual switches.

Again I asked for an alarm at 1:15 pm today, and the mini set an alarm for 3pm. ???????

So you can see why I have given up. 😞

I am going to invest in Alexa's from now on.

Re: Each mini has a mind of it's own :-(

Gasman — Fri, 23 Sep 2022 20:07:41 GMT

Watching a Youtube video of an interview with a Vietnam vet. They start by saying when it was taken, and the time is 3:30 pm New York time.

The mini in the room I am watching the tv says nothing. The mini in the kitchen confirms an alarm is set for 7am. ????

Was it trying to account for the time difference? 🙂

Seriously, you could not make this stuff up, no-one would believe you. 😞

Re: Each mini has a mind of it's own :-(

Muddi — Tue, 27 Sep 2022 05:21:46 GMT

Hey Gasman,

Thanks for reaching out. Sorry to hear about your experience with your Google Home Mini. A few questions: when did the issue start? How often does it happen? Does the same issue happen when you say a command to your speakers? How far are your speakers from your router? Also, what ate the troubleshooting steps that you're tried?

Looking forward to your response.

Cheers,

Muddi

Re: Each mini has a mind of it's own :-(

Gasman — Tue, 27 Sep 2022 12:13:35 GMT

I have cold rebooted all the devices multiple times.
I now get the one on the landing outside the bedroom answering in place of the one in the bedroom, when I am lying on the bed and the bedroom one is the other side of the bed.. The router is next door to that bedroom. The one in the kitchen is the one that reacts to spurious words. Who knows what that word is?

This is feedback only, I know they cannot be fixed and that is just frustrating.
Another example for the living room mini just now. It does this all the time.

Me:OK Google, set an alarm

It: Alright for when

Me: 1:30pm (then 12:50pm)
Long pause (that is how I know it did not hear the time)
It: Ok, what day and time

Me: 1:30pm

It: OK, alarm is set for 1:30 pm.

None have been meddled with re acoustics or anything, and the log only shows what the device *thinks* it heard.