topic Re: Nest Hub - triangles with exclamation points in Speakers and Displays

Nest Hub - triangles with exclamation points

Ryushvah — Mon, 03 Oct 2022 18:18:30 GMT

Hello,

I recently received a new OS update on my Nest Hub and now the layout of how my list of cameras was displayed is different. I like the fact that I don't have to scroll up and down and I see more tiles on the screen. Now to the actual question. Every single Nest Camera tile on its top right corner has a little triangle with an exclamation point inside. Clicking it does absolutely nothing and I have no idea what's it for and what it's trying to tell me. Pls let me know what I'm missing. When I click any tile, I get a full screen of my selected camera in live feed.

My only guess is that these tiles must be showing multiple simultaneous live feeds all at once, similar to how I have it now on my phone with Nest App. Screenshots attached.

Looking forward for your assistance.

Thank you,

Russell

Re: Nest Hub - triangles with exclamation points

MplsCustomer — Mon, 03 Oct 2022 19:58:06 GMT

@Ryushvah

We've noticed this happening on occasion recently. Then, when viewing cameras on the same Nest Hub a half hour later, the exclamation points disappear. Sometimes it's just a few cameras.

There are other posts on this as well. When asked on another thread (https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Exclamation-mark-in-camera-preview/m-p/243910), Google Nest said: "Typically, the exclamation point means that the device is unavailable. However, we can't speculate what the real issue is until it is fully investigated. For anyone who are still experiencing the same thing after trying basic steps of rebooting the device as well as resetting..."

I don't think any of that is true. When we've seen exclamation points, the cameras are functioning just fine, as is the Nest Hub. And the exclamation points disappear on their own a short while later, without rebooting or resetting the Nest Hub.

I think it's probably some sort of malfunction on Google Nest's servers that comes and goes.

Re: Nest Hub - triangles with exclamation points

Ryushvah — Mon, 03 Oct 2022 20:06:23 GMT

Haven't seen any changes since this new update came out. Do these tiles supposed to show live feed on them or am I wrong in my guess? I really don't understand what this triangle is telling me.

Re: Nest Hub - triangles with exclamation points

MplsCustomer — Mon, 03 Oct 2022 20:10:49 GMT

@Ryushvah

I think it's probably a Google Nest server malfunction that is displaying the exclamation points. When it's happened to us, the exclamation point is telling us nothing whatsoever. The cameras function the same with or without an exclamation point.

And the tiles are always blank; they never show a video preview. Other customers have also asked that as well. I don't know why Google Nest decided on blank tiles.

Re: Nest Hub - triangles with exclamation points

Ryushvah — Mon, 03 Oct 2022 20:43:53 GMT

Thank you for your help!

Re: Nest Hub - triangles with exclamation points

MplsCustomer — Tue, 04 Oct 2022 18:38:20 GMT

This morning, the exclamation points appeared on our Nest Hub Max and on our Nest Hubs for all of our older Google Nest cameras and doorbells (those that work only in the Google Nest app), except for the Nest Hub Max's own camera, but we were able to stream the cameras anyhow. I checked again an hour later and the exclamation points were once again gone on all the hubs.

My guess is that this is some sort of sporadic malfunction on Google Nest's servers that is falsely displaying an exclamation point and has nothing at all to do with the functionality of our devices.

Re: Nest Hub - triangles with exclamation points

Ryushvah — Tue, 04 Oct 2022 18:42:48 GMT

Thanks for the update! I haven't yet seen them gone. Quite honestly if these tiles won't be upgraded (hopefully) into preview tiles, this whole upgrade from listing cameras makes very little sense.

Re: Nest Hub - triangles with exclamation points

ChickenLips — Fri, 07 Oct 2022 12:45:53 GMT

I just purchased a Nest Hub 2nd gen and have noticed these exclamtion marks on the camera tiles too. Is it an error? How do we fix it?

Re: Nest Hub - triangles with exclamation points

Ryushvah — Fri, 07 Oct 2022 13:04:45 GMT

Please read the comments above.

Re: Nest Hub - triangles with exclamation points

MplsCustomer — Fri, 07 Oct 2022 13:19:16 GMT

On all of our Nest Hubs, exclamation points are now displayed all the time for all of our older Google Nest cameras and doorbells (except for the one on the Nest Hub Max); they are not displayed for our two newer cameras that work only in the Google Home app. But all of the cameras and hubs are fully functioning. It seems the malfunction on Google Nest's servers has gotten worse.

Re: Nest Hub - triangles with exclamation points

ChickenLips — Fri, 07 Oct 2022 13:21:18 GMT

Ok, thanks. I thought it was supposed to be a live tile and there was an error.

Re: Nest Hub - triangles with exclamation points

MplsCustomer — Fri, 07 Oct 2022 13:23:53 GMT

It's deceptive The tiles look like they might display a video preview, but they are always blank. It's an odd design.

Re: Nest Hub - triangles with exclamation points

Juni — Fri, 07 Oct 2022 22:53:03 GMT

Hi everyone,

Thank you for using this channel to get help from us.

@MplsCustomer thanks for all the feedback. It appears that this is still being investigated.

@Ryushvah and @ChickenLips, did you try the troubleshooting that was provided on the previous thread? Could you provide us with the firmware version of your Google Nest Hub?

To check which firmware version you're on, follow these steps:

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app.
Touch and hold your device's tile.
At the top right, tap Settings > Device information.
Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Keep me posted.

Regards,

Juni

Re: Nest Hub - triangles with exclamation points

MplsCustomer — Fri, 07 Oct 2022 23:20:41 GMT

@Juni

The exclamation points now display on all of our Nest Hubs and Nest Hub Max for all cameras and doorbells except our two new cameras that work only in the Google Home app and on the camera in the Nest Hub Max.

One of our Nest Hubs is still on Cast Firmware Version: 1.56.309395

The other Nest Hubs and the Nest Hub Max are on Cast Firmware Version: 1.62.312297

Re: Nest Hub - triangles with exclamation points

Ryushvah — Sat, 08 Oct 2022 01:11:03 GMT

Cast firmware: 1.62.312297

Nest Hub Warning Triangle on Nest Doorbell

Vinschnoopy — Sat, 08 Oct 2022 10:16:47 GMT

Hi all

Installed Nest wired doorbell and Nest Hub. 2m distance from eachother and both close to WiFi router so no signal issues. Hub connects to Google services and works correctly, except with the doorbell.

When the doorbell is activated my phone notifies me but the Hub doesn't. The Hub also has a permanent Warning ⚠️ , however if I manually swipe to doorbell feed it will show.

1. How do I fix the ⚠️

2. How do I configure the Nest Hub to Notify us when the doorbell rings and automatically show us the camera feed?

T.I.A

Re: Nest Hub Warning Triangle on Nest Doorbell

MplsCustomer — Sat, 08 Oct 2022 14:47:17 GMT

@Vinschnoopy

The exclamation point seems to be an error on the Google Nest servers, since there doesn't seem to be anything wrong with either the cameras or the Nest Hubs. It's been reported before; Google Nest says "Our team is already aware of this and currently investigating this issue":

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Hub-triangles-with-exclamation-points/m-p/254092

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Exclamation-mark-in-camera-preview/m-p/246894

To get "Visitor announcements" on your Nest Hubs, Nest Minis, and Nest speakers, you need to enable "Visitor announcements" in your doorbell's settings; it is not set on the Nest Hub.

Re: Nest Hub - triangles with exclamation points

Juni — Mon, 10 Oct 2022 19:30:23 GMT

Hi folks,

Thanks for providing the cast firmware version of your devices. Please fill up this form with all the needed information, then let me know once done.

Best,

Juni

Re: Nest Hub - triangles with exclamation points

MplsCustomer — Mon, 10 Oct 2022 19:42:02 GMT

@Juni

Form completed.

Re: Nest Hub - triangles with exclamation points

Ryushvah — Mon, 10 Oct 2022 22:25:08 GMT

Form completed