topic Re: Device utility nor Google home able to activate google home mini in Speakers and Displays

Device utility nor Google home able to activate google home mini

Bellaclift — Sun, 02 Oct 2022 12:35:40 GMT

When setting up my factory resettled google home mini with my Google Pixel 4A 5G, it connects to Google Home (app version: 2.58.35.5), and Device Utility as prompted, but does not get past the activation phase in the Device Utility app. The error message reads: "Could not connect to your Google home mini. Make sure that it is nearby and that you connect to it when prompted".

I have activating my google home mini with another phone: Google Pixel 3 XL through device utility and it connects but only gets up to the screen that reads "Connecting to Wifi. Google home is now connecting to (my wifi name)".

And then an error screen comes up that reads "Connection problem during set up. Please check your wifi network settings."

The google home app version is the same on the Pixel 3 XL.

Could someone help please?

Thanks

Re: Device utility nor Google home able to activate google home mini

David_K — Sun, 02 Oct 2022 14:19:53 GMT

Try these steps:

Open the Device Utility app, and then turn Wi-Fi OFF in your phone's settings as instructed.
Once the app finds your device, tap on its name if you have multiple devices that need activation.
Go back to your phone's Wi-Fi settings and turn Wi-Fi back ON.
Re-open the Device Utility app and tell it to connect to your device.
It should now connect successfully and you can follow the setup steps.

Re: Device utility nor Google home able to activate google home mini

Bellaclift — Sun, 02 Oct 2022 22:43:31 GMT

Hi there,

I tried this and still getting the same error message.

Re: Device utility nor Google home able to activate google home mini

David_K — Tue, 04 Oct 2022 18:54:26 GMT

What country are you located in?

Re: Device utility nor Google home able to activate google home mini

Dan_A — Fri, 07 Oct 2022 22:40:38 GMT

Hello folks,

@David_K, thanks for the help.

@Bellaclift, I'm jumping in to ensure everything is good here. Do you still need help in setting up your Google Home Mini? Let us know by updating this thread, and the Community will be happy to lend a hand.

Regards,
Dan

Re: Device utility nor Google home able to activate google home mini

Bellaclift — Fri, 07 Oct 2022 23:51:30 GMT

I'm in Australia

Re: Device utility nor Google home able to activate google home mini

Bellaclift — Fri, 07 Oct 2022 23:52:26 GMT

Hi Dan,

Yes I still need help.

Re: Device utility nor Google home able to activate google home mini

Muddi — Tue, 11 Oct 2022 04:14:26 GMT

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

Re: Device utility nor Google home able to activate google home mini

Bellaclift — Tue, 11 Oct 2022 04:17:31 GMT

Hi muddi,

As per the last post I still need help.

Thanks

Re: Device utility nor Google home able to activate google home mini

Muddi — Tue, 11 Oct 2022 22:21:09 GMT

Hey Bellaclift,

Thanks for confirming. Looks like all troubleshooting steps has been exhausted. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Device utility nor Google home able to activate google home mini

Bellaclift — Tue, 11 Oct 2022 22:22:00 GMT

Hi muddi,

I completed that form 3 days ago.

Thanks

Re: Device utility nor Google home able to activate google home mini

Muddi — Wed, 12 Oct 2022 22:22:57 GMT

Hey Bellaclift,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi