topic Re: Google Nest Hub won't connect to WiFi. in Speakers and Displays

Google Nest Hub won't connect to WiFi.

HisNerdship — Tue, 02 Nov 2021 12:24:35 GMT

I see many 'fixes' for this problem, but none have worked. I moved home recently and cannot get my Nest Hub to connect to the new router. Every other device in the house (2 x Windows PCs, 1 Mac Pro, 1 Pixel 5 phone and a google Nest Mini) does connect, suggesting there is a problem with the Nest Hub.

I have done four factory resets on the Nest Hub, and gone countless times through the setup process on the Google Home app. The Pixel detects the Hub, reads the QR code, and connects to it. But it always fails at the Connecting to Wi-Fi stage, with the message "NestHubxxx could not connect to <router> - please check your password". Nothing wrong with the password - it worked for everything else, including the Mini.

Unfortunately my son bought it for me online, direct from Google, so there is nowhere I can take it back to. And Google make it VERY AWKWARD to get any help. All the online help tells me to do what I have done many, many times already. I am sick of this and want it fixed, or get a refund or replacement, but where do I go?

Re: Google Nest Hub won't connect to WiFi.

OldEric — Tue, 02 Nov 2021 14:33:16 GMT

ME too, plus I took Nest Hub to friend's house where I was able to connect OK
returned home and still get "unable to connect"
Are Nest Hub and new BT internet incompatible?

Re: Google Nest Hub won't connect to WiFi.

HisNerdship — Tue, 02 Nov 2021 21:50:30 GMT

Nah, I'm in Australia. It is a problem with the device itself. I see an answer to an identical problem is re-use the same SSID and password as the previous router. What on earth is Google playing at?

Re: Google Nest Hub won't connect to WiFi.

HisNerdship — Fri, 05 Nov 2021 12:44:54 GMT

I found a fix. I had to phone Google in the US, but the guy there got me over the line.

My router is dual band, and in all my previous attempts my phone (containing the Google Home app) was connected to the 5G band. The techie at Google told me to do a factory reset, then connect it to the 2.4G band. I ran the Home app again and connected the Hub successfully.

Switching the Hub off and on again automatically connected it to the default 5G band. Then switched my phone back to 5G. All seems to be working now.

Re: Google Nest Hub won't connect to WiFi.

frances — Tue, 30 Nov 2021 19:00:07 GMT

Hello HisNerdship,

Thank you for reaching out and providing an update. I am very glad to hear that your Google Nest Hub is working again!

Hello OldEric, are you still encountering this issue? Please keep me updated, we are here to help!

Re: Google Nest Hub won't connect to WiFi.

bhwildridge — Tue, 07 Dec 2021 10:00:13 GMT

Hi there,

What do you need to factory reset, your phone or the hub? How do you connect it to a 2.4G band?

Re: Google Nest Hub won't connect to WiFi.

bhwildridge — Tue, 07 Dec 2021 10:01:02 GMT

Hi there,

my google home won't connect to my new wifi, please help

Re: Google Nest Hub won't connect to WiFi.

HisNerdship — Thu, 09 Dec 2021 11:54:14 GMT

There should be a small button somewhere on the device - check the handbook if you can't find it. Hold it down for about 15 secs, or until it makes a beep/changes colour etc. It should now be factory reset.

I don't know what your phone and router are but in the WiFi Settings you should be able to 'see' your router, which will have two names if it is dual-band.

Another thing I found, when my google Chromecast stopped working. It seems that if you are using the 5G band, the stronger signal from the 2.4G band can 'hide' the 5G one. Try disconnecting the 2.4G entry in your phone Settings, so only the 5G one is there. This worked for me with the Chromecast.

Re: Google Nest Hub won't connect to WiFi.

Elvisdaddy1 — Thu, 09 Dec 2021 23:16:01 GMT

I call BS!! I’ve tried EVERYTHING here.. 2.4G, 5G reset everything numerous times… absolutely everything I’ve read… it’s was connected for the first couple hours and I moved it and now it Will never connect again!!? Google support is Useless… they know nothing… want me to try try and get into my router which is my cable provider and change settings?? I’m getting over 50 mbps and anything else connects Flawlessly!!! I’m not mucking with my router for this goofy piece of Google garbage with 100 apps for everything you want to do??!! Has anyone found an actual WORKING SOLUTION???

Re: Google Nest Hub won't connect to WiFi.

HisNerdship — Fri, 10 Dec 2021 03:15:56 GMT

I know google are very unpleasant to deal with. It was only when I started demanding a refund that I was given a US no to call (I am in Australia). That did actually fix it, but then I got the same problem with the Chromecast. Annoying that things are working fine and next day they stop, and you get a useless message like 'Something went wrong'. Google are like the public service - big enough to not care.
But the following combination did eventually work on all of them:

Factory reset the device
Switch off the router for about 10 mins, then restart
Connect your phone to the other band, e.g 5G to 2.4G
Because 2.4G has better penetration around the house than 5G, it seems to 'hide' the 5G, so disconnect your phone from the 2.4G. Not sure if this is factually correct, but doing this worked once when my Home Mini died on me.

Re: Google Nest Hub won't connect to WiFi.

Elvisdaddy1 — Fri, 10 Dec 2021 03:40:51 GMT

I tried All those things… to no avail… my Google chromecast connected (brand new also out of box)or Anything else for that matter connect to my wifi Flawlessly. I tried Every single thing you mentioned there More than once for over three days now… Spent over four hours with Google support. They couldn’t get it working… Even tried it in unison with my IPad and a Hotspot… I mean Everything here… Have demanded a refund which they are super hesitant to even give the whopping 69$ I paid for the Nest Hub on sale… They’re saying they may send a replacement if they feel I’ve tried enough of their so called ‘solutions’ that aren’t working..

I still don’t understand this thing.. It worked perfectly at first and connected to my Wifi No problem? Now Absolutely Nothing I do will make it work?! Nothing?! If anyone has any insight other than what has already been said, I would really appreciate it!!

Re: Google Nest Hub won't connect to WiFi.

kim1 — Fri, 10 Dec 2021 06:19:41 GMT

I have exactly same problems...

Re: Google Nest Hub won't connect to WiFi.

Elvisdaddy1 — Fri, 10 Dec 2021 13:11:25 GMT

My guess is this a Known issue with certain Google products. Why they are offloading them at half price and making it ridiculously hard to get any real support with them. Or make it feel like it is something that the consumer has done wrong, when it is All something wrong within their devices… Just creating a bad name for themselves….

Re: Google Nest Hub won't connect to WiFi.

Amused — Sat, 11 Dec 2021 21:28:58 GMT

Hi...

I wanna help you but don't know if I can...

I had the same problem... I've tried everything reset everything. Change from 2.4 to 5.

I realized that it is not router and it is not even nest hub. That's my internet provider that installed a new firewall that prevent my nest hub from connecting.

So what I did:

I connect my laptop direct to the lan and turned on the Hotspot.

Connect both mobile phone and try to connect nest hub via Google home. No connection so I understood that's not router problem.

Then I installed a VPN app on laptop and tried to share this VPN from internet and sharing setting with labtop wifi.

And then connect my mobile and tried to connect nest hub to labtop via home app on phone.

Luckily it is connected and set up everything and after that wait for 10 minutes to everything sattel in nest hub.

Disconnected everything.

Turn the router on and connect phone to router and on the phone go to settings of the nest hub and then device information and push forget wifi and then start to set up wifi (router) from main meno on home app.

Everything is working.

I hope this works for everyone who struggles for many days

And let me know if it helped.

Re: Google Nest Hub won't connect to WiFi.

Amused — Sat, 11 Dec 2021 21:33:00 GMT

Hi...

I wanna help you but don't know if I can...

I had the same problem... I've tried everything reset everything. Change from 2.4 to 5.

I realized that it is not router and it is not even nest hub. That's my internet provider that installed a new firewall that prevent my nest hub from connecting.

So what I did:

I connect my laptop direct to the lan and turned on the Hotspot.

Connect both mobile phone and try to connect nest hub via Google home. No connection so I understood that's not router problem.

Then I installed a VPN app on laptop and tried to share this VPN from internet and sharing setting with labtop wifi.

And then connect my mobile and tried to connect nest hub to labtop via home app on phone.

Luckily it is connected and set up everything and after that wait for 10 minutes to everything sattel in nest hub.

Disconnected everything.

Everything is working.

I hope this works for everyone who struggles for many days

And let me know if it helped.

I know how you are angry 😡 about this.

Re: Google Nest Hub won't connect to WiFi.

Googlewifisucks — Sun, 12 Dec 2021 15:41:58 GMT

I found a solution the the problem i had the same issues as where it will fail to connect to the internet after the setup part where you scan the QR Code it would always fail. After days of doing different setups and reseting the solution came down to simply using an android phone. Specifically galaxy.When before i was using iphones i did also try different iphones it still didn’t work but i went thru the process on the android phone it works. It seems like google are a bunch of scammers and don’t actually provide any solutions that they cause on the app so its most likely a bug that doesnt allow the google wifi and iphones to pair properly so dont use an iphone and try it out. Hope this helps with people struggling with the same problem i had even bought a new wifi in addition to the ones i had and it still didn’t work on iphone

Re: Google Nest Hub won't connect to WiFi.

Elvisdaddy1 — Mon, 13 Dec 2021 16:06:29 GMT

Oh wow… well that sounds great.. But how will that work for me when I have No Android phones in my house? Everything I do runs off of iPhones, and I am going to have to buy an Android phone to get this one device setup? I don’t think so…

After fighting with Google for days emailing them back and forth, they wanted me to go into my router and change settings even! I said NO! Forget it! This is not what I paid for! The device is ordered is supposed to install with my wifi, iPhone , flawless network, no problem no issues with out having to jump through hoops and any judge would find in my favour! Threatened a law suit if they do not help now 😂 They quit arguing now and pretty sure they are about to answer back in my favour later today…

Thanks for the new information about the Android phones.. I can shove that up theirs also…

Re: Google Nest Hub won't connect to WiFi.

Elvisdaddy1 — Mon, 13 Dec 2021 16:26:27 GMT

Question.. so if I don’t have an Android phone, can I get a friends phone to Set this up and hook it up to my wifi? And then use it with my IPhone later???

Re: Google Nest Hub won't connect to WiFi.

Googlewifisucks — Mon, 13 Dec 2021 20:52:36 GMT

For me thats a yes i used someone else’s android i just logged in the app with my account. Just used it for the set up the one time.Have been doing everything else on the iphone and works.

Re: Google Nest Hub won't connect to WiFi.

Elvisdaddy1 — Tue, 14 Dec 2021 09:32:46 GMT

I found an alternate fix to this that works… I had purchased a Meshforce wifi network with two booster pods to boost my main network because I have so many smart bulbs and other smart devices. When I hooked that up and established it’s wifi network, my Nest Hub connected to it right away? Not sure what settings are different within it but I didn’t have to muck around with anything or change anything and I already had this coming, so that worked…