topic Re: I don't want Next making calls for me in Speakers and Displays

I don't want Next making calls for me

marrtw — Tue, 11 Oct 2022 16:29:57 GMT

I only use my cell phone to make calls and don't want Nest to try to make the call when I say "Hey Google, call xyz...". How do I stop Nest from making ANY calls for me? This seem so simple. Would you really want the entire room to listen to your calls? I must be missing something fundamental but can't find the answer.

Re: I don't want Next making calls for me

marrtw — Tue, 11 Oct 2022 16:30:50 GMT

Sorry, subject should say "Nest", not "Next."

Re: I don't want Next making calls for me

Azarco — Sat, 15 Oct 2022 20:26:46 GMT

Hi marrtw,

Thanks for reaching out.

While we don't have a way to disable the calling feature of your Nest devices, you can either mute them if you're going to make calls on your phone so that it will not hear you or adjust it's sensitivity. Here are the steps:

Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
Open the Google Home app.
Tap the device card of the preferred speaker or display.
At the top right, tap Settings > Audio > “Hey Google” sensitivity.
Use the slider to raise or lower the device's sensitivity to make it more or less responsive to "Hey Google".

Hope this helps.

Best,

Alex

Re: I don't want Next making calls for me

Princesss — Tue, 18 Oct 2022 21:21:20 GMT

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: I don't want Next making calls for me

Princesss — Wed, 19 Oct 2022 22:02:32 GMT

Hey there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess