topic Re: Could not connect to your Google home mini in Speakers and Displays

Could not connect to your Google home mini

Deekler — Tue, 11 Oct 2022 17:29:55 GMT

I have recently undertaken a factory reset of my Google Home Mini. I am trying to set it up again and the following happens -

I can find and connect to the speaker. It makes a sound and I confirm it is the correct one.
I select the room this speaker is in.
I connect to my wifi. Please note that I have also tried powering off my router and the device for at least one minute and restarting them.
When it shows that it is connecting to wifi, I get an error message stating "Could not connect to your Google Home Mini.Make sure that it is nearby and that you connect to it when prompted".
I press OK and start the process again. The error message shows again.

I have tried the other solutions I have found here such as factory reset and activating Airplane Mode but this isn't working.

Can I do anything else?

Re: Could not connect to your Google home mini

LFS — Thu, 13 Oct 2022 01:26:18 GMT

Try to factory reset the device twice in succession before powering off and on again to set up. See if it helps.

Re: Could not connect to your Google home mini

IamWes718 — Fri, 14 Oct 2022 05:22:13 GMT

Who gave you the Google Home Mlini?

Re: Could not connect to your Google home mini

Azarco — Sat, 15 Oct 2022 20:33:44 GMT

Hey folks,

Thanks for your insights and assistance, LFS, RachelGomez123, IamWes718, we appreciate it!

Deekler, checking back in if the suggested steps above work. If the issue persists, try setting up your Google Home Mini using mobile hotspot to see if will connect.

Let us know how it goes.

Best,

Alex

Re: Could not connect to your Google home mini

Deekler — Sat, 15 Oct 2022 20:42:46 GMT

Yes, that didn't work

Re: Could not connect to your Google home mini

Deekler — Sat, 15 Oct 2022 20:43:20 GMT

I already tried those steps before writing my original post

Re: Could not connect to your Google home mini

Deekler — Sat, 15 Oct 2022 20:43:34 GMT

I bought it new

Re: Could not connect to your Google home mini

Azarco — Sat, 15 Oct 2022 22:31:37 GMT

Hello Deekler,

Since it's also happening when you're using a mobile hotspot, please fill out this form so that we can check this with our team. Let us know once you're done.

Regards,

Alex

Re: Could not connect to your Google home mini

Muddi — Tue, 18 Oct 2022 22:36:38 GMT

Hey Deekler,

Have you had the chance to fill out the form?

Cheers,

Muddi

Re: Could not connect to your Google home mini

Deekler — Wed, 19 Oct 2022 13:39:05 GMT

No I haven't. I fail to see how filling a form in will help fix this issue

Re: Could not connect to your Google home mini

Jake — Wed, 19 Oct 2022 19:44:26 GMT

Hey Deekler,

I wanted to check in with you, and provide further details. We would like you to fill out the form, so we can move this to a higher Team who will further review the issue with you, and provide more troubleshooting steps.

Best regards,

Jake

Re: Could not connect to your Google home mini

Deekler — Wed, 19 Oct 2022 19:49:37 GMT

Fine, all done

Re: Could not connect to your Google home mini

Jake — Wed, 19 Oct 2022 20:15:15 GMT

Hey Deekler,

Thank you so much for filling out the form. Please be on the lookout for an email from our Team over the next 24 hours with further details. Please let us know if you have any trouble seeing that as well.

Best regards,

Jake

Re: Could not connect to your Google home mini

Jake — Fri, 21 Oct 2022 17:42:13 GMT

Hey Deekler,

I wanted to check in, and let you know that we have your case. Please be on the lookout for an email from team, and be aware that I will be locking the thread in 24 hours.

Best regards,

Jake