topic Re: "Something's not right" - Google Nest Hub in Speakers and Displays

"Something's not right" - Google Nest Hub

Flick92 — Wed, 02 Feb 2022 17:23:59 GMT

I've no idea why, but yesterday my Hub stopped working. I've factory reset the device, unplugged it, reinstalled the hub on my home app and I still can't resolve the issue.

At the moment the Hub just displays a screen saying "connected", but if I say "Hey Google" she says "Sorry, something's not right. If it's still like this in a few minutes you can troubleshoot in the Google home app".

It's been much longer than a few minutes so any help would be much appreciated!

Re: "Something's not right" - Google Nest Hub

Princesss — Wed, 09 Feb 2022 19:46:18 GMT

Hi Flick92,

Thank you for reachig out and sorry for the late response.

A few things I'd like to ask so we can sort this thing out -- can you tell me how far is the Google Nest Hub from your router? Also, are there other Google Home/Nest speakers connected on the same network?

Since you've already tried rebooting the device, let's perform a complete reset on your Google Nest Hub making sure that you will set it up withing range from your router, preferably within 10-15 feet. Also, let's try to use a different set up device to see if this would make any changes on its behaviour.

Let us know how it goes.

Best,

Pricess

Re: "Something's not right" - Google Nest Hub

Princesss — Sun, 13 Feb 2022 19:19:14 GMT

Hi Flick92,

Checking in if you still need help with your Google Nest Hub. I hope that the steps I gave worked on your end.

If you have additional questions, please feel free to respond to this post and I'd be glad to answer it for you.

Best,

Princess

Re: "Something's not right" - Google Nest Hub

Princesss — Wed, 16 Feb 2022 19:59:31 GMT

Hi Flick92,

Due to inactivity, I'll be closing the thread now.

Feel free to start a new thread if you have any questions and I'd be glad to help.

Best,

Princess

Re: "Something's not right" - Google Nest Hub

AlphaLzr — Sat, 08 Oct 2022 19:41:24 GMT

I am having this issue as well and those steps did not fix it please help.

Re: "Something's not right" - Google Nest Hub

Dan_A — Tue, 11 Oct 2022 19:52:24 GMT

Hi everyone,

@AlphaLzr, thanks for letting us know. Could you tell me the troubleshooting steps you've done so far? Could you factory reset your Google Nest Hub? Here's how: Factory reset Google Nest or Home speakers or displays

Keep us posted.

Regards,

Dan

Re: "Something's not right" - Google Nest Hub

AlphaLzr — Wed, 12 Oct 2022 13:03:49 GMT

Yes I have tried resetting my wifi router, turning on and off both the router and my nest, and I have tried factory resetting the Google nest. None of which have worked

Re: "Something's not right" - Google Nest Hub

Muddi — Thu, 13 Oct 2022 06:56:36 GMT

Hey AlphaLzr,

Thanks for trying. In order for us to eliminate any network issues, please try setting up your device using a mobile hotspot. Please note you will need two mobile devices for this setup (one will serve as a router and the other used to set up your Nest Hub).

Keep us posted.

Cheers,

Muddi

Re: "Something's not right" - Google Nest Hub

Muddi — Sun, 16 Oct 2022 22:19:54 GMT

Hi there,

How was your device? Have you had the chance to try connecting it to a mobile hotspot?

Cheers,

Muddi

Re: "Something's not right" - Google Nest Hub

AlphaLzr — Mon, 17 Oct 2022 05:29:19 GMT

The problem seems to have magically disappeared, but if it ever returns I will try that and come back here. Thankyou for your support!

Re: "Something's not right" - Google Nest Hub

Muddi — Mon, 17 Oct 2022 06:35:36 GMT

Hey AlphaLzr,

Happy to hear that your issue was resolved! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Muddi

Re: "Something's not right" - Google Nest Hub

Jake — Thu, 20 Oct 2022 17:16:20 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake