topic Re: Black lines on screen of my google nest in Speakers and Displays

Black lines on screen of my google nest

debankur — Thu, 13 Oct 2022 15:14:27 GMT

Hello,

I have been using Google nest for quite some years now but recently I have started noticing a black line appearing on the left side of the screen. The colors seem off in the centre.
I tried factory resetting it twice and it did not do anything.

I have never dropped the device from any height as I haven't moved it from its original place.

I would like some help on this issue so that it can be fixed.

Re: Black lines on screen of my google nest

Juni — Mon, 17 Oct 2022 16:39:25 GMT

Hi debankur,

Thanks for posting and for being a step ahead of us.

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. I want to gather a couple of things: could you send us a photo showing your Nest display’s screen? From which country are you contacting us from? Lastly, when and where did you purchase your Nest display?

Looking forward to your response.

Best,
Juni

Re: Black lines on screen of my google nest

debankur — Mon, 17 Oct 2022 17:19:33 GMT

I am contacting you from India but I bought the device online from Target in the USA.

Purchase date: Dec 2, 2020

Sometimes the colors seem to faded in the centre

I have never dropped this device and I noticed many people in the Google community facing this problem.

Re: Black lines on screen of my google nest

Juni — Tue, 18 Oct 2022 15:51:32 GMT

Hi there,

Thanks for the information, I'm sorry to say that we cannot replace your Nest Hub anymore due to the warranty being expired. We sure do appreciate you checking us back here.

Regards,

Juni

Re: Black lines on screen of my google nest

debankur — Wed, 19 Oct 2022 05:43:11 GMT

Hi,

thank you for replying, but as I have stated before i have not done any physical damage to the device for it to have this problem. This has occurred due to sheer faulty hardware. Please consider this again.

Re: Black lines on screen of my google nest

Dan_A — Wed, 19 Oct 2022 17:44:59 GMT

Hi debankur,

Let’s check but we can’t guarantee that this would be replaced. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Best,

Dan

Re: Black lines on screen of my google nest

debankur — Wed, 19 Oct 2022 19:10:15 GMT

Hi Dan,

thank you for replying. I see no form attached to your reply, and neither can I see the hyperlink. Could you help me out, please?

Re: Black lines on screen of my google nest

Dan_A — Wed, 19 Oct 2022 20:22:20 GMT

Hi debankur,

Apologies! I might have not noticed it. Here's the link.

Thanks,

Dan

Re: Black lines on screen of my google nest

debankur — Thu, 20 Oct 2022 04:11:43 GMT

Hey, no worries. I have filled out the form. Thanks.

Re: Black lines on screen of my google nest

Dan_A — Thu, 20 Oct 2022 20:02:55 GMT

Hi debankur,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.

Thanks,

Dan