topic Re: Google Home Nest in Speakers and Displays

Google Home Nest

SaraSaidWhat — Tue, 11 Oct 2022 23:05:59 GMT

I’m wondering why when I’m streaming radio from my device, it seems to pause / stop playing at random intervals.

it may stop half a dozen times in an hour, and other days it will play without stopping for hours.

I think, sometimes when there is a loud bang, or a noise (ie a door closing nearby) it stops streaming.

what can I do to fix this?

Re: Google Home Nest

Juni — Mon, 17 Oct 2022 17:12:14 GMT

Hi SaraSaidWhat,

Thanks for posting here in the Google Nest Community.

I know how it feels when something isn’t working as it should, let’s get this resolved. A few things: Which Nest speaker? Is the issue happening when streaming radio only? What is the distance between your Nest speaker and your router?

You can try playing music using YouTube music to isolate the issue, also try to reboot your Nest speaker and see if it will make a difference.

Let me know how it goes.

Best,

Juni

Re: Google Home Nest

Jake — Thu, 20 Oct 2022 18:25:56 GMT

Hey there,

I wanted to check in and see if you managed to see Juni's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Google Home Nest

SaraSaidWhat — Thu, 20 Oct 2022 19:37:43 GMT

Hello. Thank you for your response.

this only happens when streaming music from the radio app or from Spotify.

I have a google Nest Hub 2nd Gen

My router is about 4 meters away in the same room.

thanks again.

Re: Google Home Nest

Muddi — Sun, 23 Oct 2022 05:33:34 GMT

Hey SaraSaidWhat,

Chiming in, could you try moving your Nest Hub (2nd gen) closer to the router like 3-5 meters away just to check if your device will have the same behavior. If it still the same, please proceed with resetting your device to refresh all the settings.

Let me know how it goes.

Cheers,

Muddi

Re: Google Home Nest

Muddi — Wed, 26 Oct 2022 22:40:54 GMT

Hi SaraSaidWhat,

How was your device? Have you tried moving your device near the router?

Cheers,

Muddi

Re: Google Home Nest

SaraSaidWhat — Thu, 27 Oct 2022 03:11:02 GMT

Hi yes, i moved the device for a couple of days, and the same thing is happening unfortunately.

Re: Google Home Nest

Muddi — Thu, 27 Oct 2022 06:22:51 GMT

Hi SaraSaidWhat,

Please proceed with resetting your Nest Hub (2nd gen) by pressing and holding both volume buttons together, at the back of the Nest Hub, for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest Hub.

Cheers,

Muddi

Re: Google Home Nest

Princesss — Tue, 01 Nov 2022 00:53:19 GMT

Hi SaraSaidWhat,

Chiming in-- have you had the chance to try the steps posted above? Let us know once you're done, otherwise we'll be locking the thread shortly.

Best,

Princess

Re: Google Home Nest

SaraSaidWhat — Tue, 01 Nov 2022 03:05:36 GMT

Sorry I’ve been away. I will try this when I’m back in the next couple of days.

Re: Google Home Nest

Princesss — Tue, 01 Nov 2022 23:22:12 GMT

Hi SaraSaidWhat,

Thanks for updating us. We'll keep this thread open for few more days until you have tried the suggested steps above.

Keep us posted.

Best,

Princess

Re: Google Home Nest

Dan_A — Sat, 05 Nov 2022 21:14:03 GMT

Hi folks,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

Re: Google Home Nest

Dan_A — Sun, 06 Nov 2022 21:18:04 GMT

Hello again,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,

Dan