topic Re: Problem connecting google home mini and LVD Wifi Lamps in Speakers and Displays

Problem connecting google home mini and LVD Wifi Lamps

Faliero — Sat, 11 Sep 2021 11:45:37 GMT

Hallo, I've bought some LVD wifi lamps and I connected them to the app Google Home on my mobile phone as you can see in the picture.

I can controll them from the phone using the app and also using voice commands of my assistant on the phone.

Unfortunatly I'm not able to controll them using the Google home mini device of my livingroom and I can't understand the reason.

When I say "Hey google activate lights of the livingroom" (same vocal comand that works properly on phone assistant) the aswer I get is that the configuration of the lights are not completed and I have to complete it on the google home app. But If I can controll the lights through the app, this should mean thet they are properly configured...... What am I doing in the wrong way?

Thanks in advance

Re: Problem connecting google home mini and LVD Wifi Lamps

GarrettDS — Mon, 27 Sep 2021 17:08:13 GMT

Hey there,

Apologies for the super late response on this, but we wanted to hop in here to see how we could help.

I'm so sorry for the issues that you're having with connecting to the lamps as I know this can be frustrating, but I want to look into this for you.

Just a few questions for you first.

Are you still having issues with this?
What troubleshooting steps have you taken?
Have you attempted to use the same assistant query on any other Assistant devices?

I look forward to hearing from you.

Best regards,

Garrett DS

Re: Problem connecting google home mini and LVD Wifi Lamps

Faliero — Tue, 28 Sep 2021 08:36:44 GMT

Quiclky my answers:

Yes
What should have I taken? I made the connection through the app, than asked vocally on nest device and didn't work.....
Have no other device connected

Re: Problem connecting google home mini and LVD Wifi Lamps

GarrettDS — Wed, 29 Sep 2021 17:31:33 GMT

Hey there,

Thanks so much for answering those questions for me. It appears that this is an issue with the Google Assistant and the software that is involved with that, which is why I would suggest posting this in the Google Assistant Forums as well so that they can get all of this information from you as feedback.

Please let me know if you have any further questions or concerns.

Best regards,
Garrett DS

Re: Problem connecting google home mini and LVD Wifi Lamps

GarrettDS — Mon, 04 Oct 2021 15:51:51 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Problem connecting google home mini and LVD Wifi Lamps

Faliero — Mon, 04 Oct 2021 16:43:26 GMT

Yes, I made a post in the forum you suggested, but nobody answered yet.

Re: Problem connecting google home mini and LVD Wifi Lamps

GarrettDS — Tue, 05 Oct 2021 16:32:21 GMT

Hey there,

They do have specialists in that forum that will answer your question, apologies for the wait on a response, but I appreciate your patience there. I will be locking this thread in 24 hours.

Please let me know if you have any other questions or concerns.

Best regards,

Garrett DS

Re: Problem connecting google home mini and LVD Wifi Lamps

Faliero — Tue, 05 Oct 2021 16:35:14 GMT

Maby they do have, for sure they do NOT answare....

Re: Problem connecting google home mini and LVD Wifi Lamps

GarrettDS — Wed, 06 Oct 2021 16:23:18 GMT

Hey there Faliero,

I understand the frustrations around waiting for an answer, but I assure you that they have specialists that are working those forums. I appreciate your patience on this. Since there is nothing further that we can do to help on this, I will be locking the thread.

Best regards,

Garrett DS