topic Re: Sync Devices - Pixel 6 not available in Speakers and Displays

Sync Devices - Pixel 6 not available

Bitz09 — Thu, 15 Sep 2022 23:09:28 GMT

When I try to sync my devices, I get the message Pixel 6 is not available. This even happens when I run the sync on the Pixel. Home Assistant is running fine. The Google Home app is installed and working fine.

Any ideas?

I tried the Uninstall/Reinstall trick with Google Home and it didn't make a difference.

???

Re: Sync Devices - Pixel 6 not available

Azarco — Tue, 20 Sep 2022 17:41:21 GMT

Hey Bitz09,

Thanks for reaching out — let's see what's going on.

A few questions: when did it start happening? Do you have Google Home or Google Nest speakers? Did you try linking smart home devices (smart lights, switches) to your Google Home app? Try clearing the cache and data of your Google Home and Google app then, reinstall it. Rebooting your phone and checking for system updates might help too.

Let us know how it goes.

Best,

Alex

Re: Sync Devices - Pixel 6 not available

Bitz09 — Tue, 20 Sep 2022 18:37:30 GMT

Hi,

Yes to all the above. I have many Google devices on my network. I uninstalled and reinstalled the app. The phone has all the most recent updates.

Weird...

Re: Sync Devices - Pixel 6 not available

Azarco — Wed, 21 Sep 2022 00:57:09 GMT

Hey there,

Could you try resetting your Google Home speaker? If you'll get the same result, kindly provide the cast firmware version of your speakers, Android version of your phone and your Google Home app version as well.

Thanks,

Alex

Re: Sync Devices - Pixel 6 not available

Bitz09 — Wed, 21 Sep 2022 12:13:43 GMT

Hi,

I have 12+ speakers and have reset a number of them with the same results.

App 2.57.38.3

Device 6.20211109.3166240

Cast Firmware 1.60.305621

Thanks

Re: Sync Devices - Pixel 6 not available

Princesss — Thu, 22 Sep 2022 04:41:19 GMT

Hi Bitz09,

Thanks for the info you've shared. To further isolate the issue, could you please refresh your network settings simply by unplugging your router from the power source for at least a few minutes. After that, try to see if there are any changes made.

Keep us posted.

Best,

Princess

Re: Sync Devices - Pixel 6 not available

Bitz09 — Thu, 22 Sep 2022 11:48:38 GMT

It didn't make any difference, nor did disabling WiFi and using the phones Cellular Data.

Re: Sync Devices - Pixel 6 not available

Princesss — Fri, 23 Sep 2022 03:46:37 GMT

Hi Bitz09,

Thanks for trying the steps. Could you send us a photo of the exact prompt/message that you're getting when trying to sync your devices? Also, what command are you using to sync your devices?

Best,

Princess

Re: Sync Devices - Pixel 6 not available

Bitz09 — Fri, 23 Sep 2022 11:25:40 GMT

I'm issuing the simple command "Hey Google, Sync Devices"

It Syncs with Sonos and Home Assistant, then it tells me the Pixel 6 is unavailable, you might want to try setting it up again....

Thanks,

Re: Sync Devices - Pixel 6 not available

Princesss — Sat, 24 Sep 2022 01:54:29 GMT

Hi Bitz09,

Thanks for the additional info. Looks like the issue is isolated on Pixel 6 only. Have you already contacted Pixel support if there are any updates released from their end?

Best,

Princess

Re: Sync Devices - Pixel 6 not available

Princesss — Mon, 26 Sep 2022 23:55:06 GMT

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Sync Devices - Pixel 6 not available

Bitz09 — Tue, 27 Sep 2022 00:09:45 GMT

I did contact Pixel Support as you suggested and have not heard anything back.

Re: Sync Devices - Pixel 6 not available

Princesss — Wed, 28 Sep 2022 19:52:13 GMT

Hi Bitz09,

Thanks for updating us. I'll keep this thread open for 3 more days and will wait for the update.

Best,

Princess

Re: Sync Devices - Pixel 6 not available

Princesss — Mon, 03 Oct 2022 17:40:29 GMT

Hi Bitz09,

Chiming in-- have you had the chance to contact Pixel support regarding this? et us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Sync Devices - Pixel 6 not available

Andreasc1 — Tue, 04 Oct 2022 09:14:36 GMT

any update on this i receive similar error for a pixel 2xl device i had like 4-5 years ago.

Re: Sync Devices - Pixel 6 not available

Princesss — Wed, 05 Oct 2022 21:56:59 GMT

Hi Andreasc1,

We're sorry for the inconvenience that this has caused you. It looks like this is isolated on Pixel devices. Have you already contacted Pixel support to report this?

Best,

Princess

Re: Sync Devices - Pixel 6 not available

Muddi — Sun, 09 Oct 2022 03:05:21 GMT

Hey Andreasc1,

Chiming in -- have you had the chance to contact Pixel support?

Cheers,

Muddi

Re: Sync Devices - Pixel 6 not available

Muddi — Mon, 10 Oct 2022 07:02:06 GMT

Hi there,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: Sync Devices - Pixel 6 not available

Bitz09 — Mon, 10 Oct 2022 11:42:52 GMT

Still no reply from Pixel support....

Re: Sync Devices - Pixel 6 not available

Andreasc1 — Mon, 10 Oct 2022 12:39:17 GMT

guys, pixel has nothing to do with this. this is something coming from the nest/or google cloud.