topic Re: My google nest hub screen suddenly became unresponsive with dark edges and blue pixels in the ce in Speakers and Displays

My google nest hub screen suddenly became unresponsive with dark edges and blue pixels in the center

rs5 — Tue, 25 Oct 2022 17:32:36 GMT

It was working perfectly fine and then suddenly a portion of the screen (Blue area below) became dimmer in brightness (kind of greyish). The next day the same area went completely dark (except the white portion in the right). After restarting several times and reset I am stuck with the screen shown in the image below. Did anyone else experience this issue? How do I fix it?

Re: My google nest hub screen suddenly became unresponsive with dark edges and blue pixels in the ce

MrVacca — Tue, 25 Oct 2022 22:08:11 GMT

Hi @rs5 - Have you done a factory reset on the device as well? If you already have - then the screen might be broken. If you try to touch it, does it respond at all?

Re: My google nest hub screen suddenly became unresponsive with dark edges and blue pixels in the ce

rs5 — Wed, 26 Oct 2022 10:50:53 GMT

yes, I have already tried factory reset. And the screen responds even when I touch the area with dark edges. I swiped up from bottom and I can see settings

Re: My google nest hub screen suddenly became unresponsive with dark edges and blue pixels in the ce

rs5 — Wed, 26 Oct 2022 10:52:47 GMT

Swiped up and selected settings

Re: My google nest hub screen suddenly became unresponsive with dark edges and blue pixels in the ce

MrVacca — Wed, 26 Oct 2022 12:24:03 GMT

Thank you so much @rs5 for clarifying and for sending those photos. I think that the LCD panels might be broken as it still has touch capabilities and the you can still see that far right side. Fingers crossed that it's still under warranty 😞

Re: My google nest hub screen suddenly became unresponsive with dark edges and blue pixels in the ce

rs5 — Thu, 27 Oct 2022 10:37:22 GMT

Its not in warranty, but also the problem is how do I know what went wrong?

I rarely use the touch panel (because of the obvious reasons - I can get stuff done just by talking to it) and now its broken. Disappointing!

Re: My google nest hub screen suddenly became unresponsive with dark edges and blue pixels in the ce

Juni — Sun, 30 Oct 2022 15:38:20 GMT

Hi folks,

@MrVacca, thanks for the help.

@rs5, thanks for posting and for being a step ahead of us. Since your Nest Hub is not in warranty, I'm sorry to say that we cannot replace your Nest Hub anymore.

Feel free to reach out again should you have more questions/suggestions - we are here for you.

Thanks,

Juni

Re: My google nest hub screen suddenly became unresponsive with dark edges and blue pixels in the ce

Juni — Wed, 02 Nov 2022 16:00:34 GMT

Hi there,

Let us know if you have other questions and concerns otherwise, we will be locking this thread after 24 hours.

Best,

Juni