topic Re: Google hub problems in Speakers and Displays

Google hub problems

Rangarajan70 — Mon, 24 Oct 2022 09:17:15 GMT

Hub problem The hub is stuck in G loop for the last 6 months with no way to repair it or approach Google support. I have chkd Forum tried all things possible but seriously nothing happens. Google should address this issue seriously I think there would be many more such people like me

Re: Google hub problems

Dan_A — Thu, 27 Oct 2022 17:54:18 GMT

Hey folks,

@Rangarajan70, that certainly hasn't been easy for you ― When did this start to happen? Do you have the Google Nest Hub or the Google Nest Hub(2nd Gen)? Does it show the G logo on the screen? Follow these steps:

Use the power adapter that came with the device.
Plug in the device to a different power source.
Attempt a factory data reset.

Keep me posted.

Best,

Dan

Re: Google hub problems

Dan_A — Sun, 30 Oct 2022 17:56:19 GMT

Hi Rangarajan70,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

Re: Google hub problems

Jake — Mon, 31 Oct 2022 18:39:51 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Google hub problems

Rangarajan70 — Tue, 01 Nov 2022 07:07:52 GMT

My device is not being detected by my device as it is stuck at G logo

Re: Google hub problems

Princesss — Tue, 01 Nov 2022 23:35:06 GMT

Hi Rangarajan70

I know how challenging it can be not having a working device when needed. Let's go ahead and try these steps first:

Have you tried plugging the device to a different power outlet?
When was this issue (stuck on gray G logo) first noticed?
Was the device already in this state when you first discovered it?
If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
Did you unplug the device or was there a power outage shortly before you discovered this issue?

Please try these steps below that may help us fix the issue:

Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in.
Release the volume button once the device turns back on.)
Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know if that works.

Best,

Princess

Re: Google hub problems

Rangarajan70 — Wed, 02 Nov 2022 05:33:17 GMT

Hi Princess,

There was brief power outage after which the device wasbstuck to on G logo and i have tried all things to no avail

Regards

R Rajan

Re: Google hub problems

Juni — Wed, 02 Nov 2022 15:57:55 GMT

Hi Rangarajan70,

DId you try the steps provided by Princess? Are you still using the original power cord?

Keep me posted?

Thanks,

Juni

Re: Google hub problems

Juni — Sat, 05 Nov 2022 16:00:01 GMT

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Regards,

Juni

Re: Google hub problems

Azarco — Sun, 06 Nov 2022 22:11:40 GMT

Hello there,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Best,

Alex