topic Re: Assistant has dual identities in Speakers and Displays

"Please log in to the Google Home app"

mhildebr — Wed, 26 Oct 2022 00:20:31 GMT

I keep getting a female voice saying "Please log in to the Google Home app" when I say "Hey Google, play some music by (fill in the blank)" using a setup of Google Nest Hub and four speakers. This just started in the past week even though the hardware setup hasn't changed in a year or more.

Assistant has dual identities

GodsRaven — Tue, 25 Oct 2022 07:34:14 GMT

A whole new problem today. Yay me. I ask Google to turn the living room light off tonight. Instead of complying, telling me it doesn't exist, or telling me there was an error, my phone answered with, "log on to your Google Home app" while my nest said, "sure turning light off". Unbelievable.

Re: Assistant has dual identities

JillG — Tue, 25 Oct 2022 13:12:16 GMT

@GodsRaven

FYI: I had the exact experience today with the "log into your Google Home app". I'll let the Community Specialists know and update if I get any added info.

Jill

Re: "Please log in to the Google Home app"

SlaveTonight — Wed, 26 Oct 2022 00:32:07 GMT

I've just experienced the same issue!

Re: "Please log in to the Google Home app"

ryannemeth — Wed, 26 Oct 2022 01:27:41 GMT

This is also happening to me the past day or 2.

Re: "Please log in to the Google Home app"

J-net — Wed, 26 Oct 2022 02:16:20 GMT

Same! Guessing it's due to an update.

It's only my Nest mini, my old mini (pre-Nest) isn't having this issue.

I rebooted it but that didn't resolve.

Re: "Please log in to the Google Home app"

J-net — Wed, 26 Oct 2022 02:23:44 GMT

It wasn't working when I had left hours ago but now back home and it's working again. 🤷

Re: "Please log in to the Google Home app"

Muddi — Sun, 06 Nov 2022 03:22:34 GMT

Hey folks,

I have some great news to share! This issue should now be resolved and you can get back to using your [device] as normal. If for some reason you’re still experiencing problems, please update this thread and let us know.

Cheers,

Muddi

Re: Assistant has dual identities

GodsRaven — Wed, 26 Oct 2022 12:05:58 GMT

I only post here to support other people, not to get answers from Community "Specialists". I've found them to be less than helpful. In fact, they basically seem to have the same answer for almost every problem I've seen so far, and the answer doesn't work. I'm not expecting anything new. The problem is, Google has a software issue they need to correct.

Re: "Please log in to the Google Home app"

mhildebr — Wed, 26 Oct 2022 13:17:09 GMT

It seems to be working this morning. I don't know what was done to resolve it. Maybe it was at Google's end and not local.

Re: Assistant has dual identities

JillG — Wed, 26 Oct 2022 15:45:19 GMT

The Community Specialists are my channel to get a bug report like this issue to Google Nest. I can take users issues to Nest quickly via my escalations. The CS also are employed by Google so they have more information than I would as a volunteer.

Re: Assistant has dual identities

GodsRaven — Wed, 26 Oct 2022 18:48:56 GMT

Really? Then why aren't they fixing the problems we've been having with the system for at least a year now that everyone has been complaining about? All they do is shut down the thread when people keep saying the problem continues.

I have zero confidence in "community specialists". Zero.

Re: Assistant has dual identities

mhildebr — Wed, 26 Oct 2022 20:29:16 GMT

It's strange that soon after I posted my question above the issue stopped within an hour. Of course I spent a good amount of time reseting and reinstalling hardware and logging out and back into android apps after clearing cache and memory in my efforts at fixing the problem. One thing I discovered is that I had several pieces of hardware duplicated and could never delete them. I found that you have to disconnect the service (in this case TP-Link and their WIFI outlets) to eliminate the duplicates. It seems that the Google Home app should be able to identify the hardware by MAC address and not show them as duplicates. Nowhere could I find help on line to fix this problem.

Re: Assistant has dual identities

GodsRaven — Wed, 26 Oct 2022 22:08:37 GMT

Good luck. It's only been...what...a day? When I uninstalled everything, reset everything, deleted everything, and started from scratch again, it eliminated my problems too. It worked great. Within a few days it started again slowly. I would have just one small problem occasionally, then more and more. Now it seems like there's a new problem almost every day.

Re: Assistant has dual identities

mhildebr — Thu, 27 Oct 2022 12:30:26 GMT

The Community Specialist, Muddi, is a bot so what can you expect? I think it's at least curious that the problem is fixed shortly after reporting it in this forum. I saw another thread reporting a problem and the result was the same. A fix within 30 minutes and Muddi giving the standard reply. I wonder if the folks at Google are injecting problems in the Nest and Home apps to see what their bots do to address them.

Re: Assistant has dual identities

GodsRaven — Thu, 27 Oct 2022 22:59:58 GMT

I agree the specialists are bots. They deny any bots in here, but that's how they behave. Some problems are obviously software issues, so Google is just shutting down threads with those.

Re: Assistant has dual identities

Princesss — Tue, 01 Nov 2022 00:44:04 GMT

Hey everyone,

Thanks for sharing your thoughts. If you are still experiencing the same thing after the issue has been resolved, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Assistant has dual identities

mhildebr — Tue, 01 Nov 2022 00:47:17 GMT

This particular issue has not re-occurred since I posted this. There are plenty of other issues to deal with.

Re: Assistant has dual identities

Princesss — Tue, 01 Nov 2022 23:03:11 GMT

Hi mhildebr,

Thanks for the update. Glad to know that it's fixed. We'll be happy to revisit your other posts so we can address it on the correct thread.

Since this has been sorted out, we'll go ahead and consider this as done and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest speakers and the Community would gladly help.

Best,

Princess

Re: Assistant has dual identities

GodsRaven — Wed, 02 Nov 2022 04:40:13 GMT

LOL. "Princess", the bot, considers everything fine, and is happy we "shared our thoughts". Of course, no one else can comment here with the same problem. I'm still having the problem, but I should just fill out a form. That way I can't continue to say it isn't actually solved. 🤷. I truly hate Google. When my Chromebook gives up the ghost I'm done. I'll get rid of my Gmail and other Google stuff at that point too. This is why I refuse to get a "Smart" TV. The dumb ones are better.