topic Re: Time zone incorrect on nest mini I can say in Speakers and Displays

Time zone incorrect on nest mini I can say

hornetster — Tue, 18 Oct 2022 00:21:50 GMT

Posting for a friend...

Live close to the border of NSW/QLD (Australia), and have 2x nest minis. One is a Gen2 Aussie version, the other is a Gen1 International. The one that seems to mostly have an issue, is the Aussie one...

They generally do not agree on the time, as NSW do daylight saving, QLd, don't. They hang off the same WiFi, are in the same "Home" etc. Have hard reset both, and they often work OK for half a day, or so, then one drifts off to the other timezone. ie can say "what is the time", one will come back with 8:30, other will come back with 9:30.

Hence, can't be reliably used as an alarm etc, and is just generally VERY annoying.

Anyone else had this and come up with a solution?

Re: Time zone incorrect on nest mini I can say

MplsCustomer — Tue, 18 Oct 2022 15:04:46 GMT

@hornetster

There is a thread on this going back to February 2022 (see below). For months, Google Nest simply deflected the issue. Recently, they told customers they had to post on the Google Maps forum to get the time zone error in the Google Maps database corrected.

One customer did so and a week ago was told this:

"I have made some enquiries. i will let you know by posting back here once i know more.

given the nature of the problem as it relates to google maps, i am not expecting responses that would materially address your problems any time soon. so some significant amount of patience is going to be necessary."

Seriously!! No solution yet.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Time-Zone-incorrect-on-Nest-Hub/m-p/260726

Re: Time zone incorrect on nest mini I can say

Jeff — Fri, 21 Oct 2022 20:06:27 GMT

Hi hornetster,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Time zone incorrect on nest mini I can say

MplsCustomer — Fri, 21 Oct 2022 20:30:34 GMT

@Jeff

Why would you think that my reply provided the customer here any help? I merely reported that on a similar case Google was saying they weren't going to fix this any time soon.

Re: Time zone incorrect on nest mini I can say

hornetster — Sat, 22 Oct 2022 02:00:35 GMT

Yep, as @MplsCustomer says, at this point Google has not improved the situation.

Until that happens, all of us with this issue, will still HAVE this issue.

Only Google can provide a fix.

Thanks.

Re: Time zone incorrect on nest mini I can say

Dan_A — Sun, 23 Oct 2022 17:35:39 GMT

Hi hornetster,

That certainly hasn't been easy for you ― could you try this solution provided by one of our community members:

Remove the current address of the home (the new one).
Remove the device from the OLD home structure.
Re-added the new address to the new home structure.

Also, let's try the steps in this guide: Change Google home address, Change your home and work locations

Let me know how it goes.

Best,

Dan

Re: Time zone incorrect on nest mini I can say

Jhonleanmel — Wed, 26 Oct 2022 19:27:53 GMT

Hey folks,

@Dan_A, appreciate your helpful responses.
@hornetster, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Mel

Re: Time zone incorrect on nest mini I can say

Jake — Thu, 27 Oct 2022 20:17:29 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Time zone incorrect on nest mini I can say

hornetster — Fri, 28 Oct 2022 00:55:44 GMT

Have done ALL of the above (generally, more than once), and has been of no help at all.

As I have said, after a full reset, etc, seems to work for a while (hours..) but then reverts to 2 different timezones.

Thanks.

Re: Time zone incorrect on nest mini I can say

hornetster — Fri, 28 Oct 2022 01:15:27 GMT

Not solved...

Re: Time zone incorrect on nest mini I can say

Princesss — Thu, 03 Nov 2022 22:39:18 GMT

Hey hornetster,

Thanks for trying the steps. Can you please provide the cast firmware version of your Google Nest Mini?

To check which firmware version you're on, follow these steps:

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app .
Touch and hold your device's tile.
At the top right, tap Settings Device information.
Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Best,

Princess

Re: Time zone incorrect on nest mini I can say

hornetster — Sat, 05 Nov 2022 00:24:49 GMT

Both on 1.56.313652

Thanks.

Re: Time zone incorrect on nest mini I can say

Muddi — Sun, 06 Nov 2022 04:28:33 GMT

Hey hornetster,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

Cheers,

Muddi

Re: Time zone incorrect on nest mini I can say

hornetster — Mon, 07 Nov 2022 09:59:45 GMT

Hi Muddi,

Have filled out the form as best I can (max 1000 characters - had to abbreviate), but also to verify the issue with Google Maps, have calculated the trip from where I currently am (Bundaberg, Qld area), to Coolangatta (which is in QLD, currently AEST), and as you can see from the screenshot, it is giving me an arrival time of AEDT (NSW daylight saving time). Currently it is approx 7:40pm here, and is telling me it will take 5hr 15mins, which should get me there at 12:57 or thereabouts - it is in the same timezone as I am currently in, but it is telling me I will arrive at 01:57AEDT.

Please can this be sorted ASAP?

If you need any other info, please ask!

Re: Time zone incorrect on nest mini I can say

Dan_A — Mon, 07 Nov 2022 19:24:28 GMT

Hi hornetster,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.

Best regards,

Dan

Re: Time zone incorrect on nest mini I can say

hornetster — Tue, 08 Nov 2022 07:30:51 GMT

Why do you close threads, when the issue has not been solved?

I don't understand?

Re: Time zone incorrect on nest mini I can say

Dan_A — Tue, 08 Nov 2022 19:15:15 GMT

Hi hornetster,

Since we already have your form, our support team will be reaching out to you soon. I suggest continuing the conversation there to avoid confusion.

Best,

Dan

Re: Time zone incorrect on nest mini I can say

hornetster — Tue, 08 Nov 2022 23:53:59 GMT

Unfortunately, this would then mean that anyone else having issues, gets no resolution.

Keep the discussion open, and others are assisted also.

Re: Time zone incorrect on nest mini I can say

Dan_A — Wed, 09 Nov 2022 00:07:55 GMT

Hello again,

I understand. I'll keep the thread open until someone contacts you and the issue is fixed. We'll also wait for an update on our end.

Cheers,

Dan

Re: Time zone incorrect on nest mini I can say

Dan_A — Sat, 12 Nov 2022 17:38:24 GMT

Hello there,

I just wanted to jump in real fast to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Best,

Dan