topic Re: You Tube music won't work with voice command in Speakers and Displays

YouTube music wont start

Aldalton67 — Sat, 05 Nov 2022 23:46:29 GMT

Suddenly today I can't start YouTube music with voice command I can change default music player to Spotify and use verbal commands but not YouTube music.

Nest - It either isn't available or can't be played right now

owenob — Thu, 03 Nov 2022 20:34:08 GMT

We have a family youtube premium subscription and some members of the family have started to experience this issue today. Everything was working perfectly before that.

I see that this issue occurred previously and resolved itself so obviously a service issue.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-It-either-isn-t-available-or-can-t-be-played-right-now/m-p/121800

We have followed the support guidance of rebooting and retraining voice recognition but nothing has worked. The fact that it only affects some members and not all is also very strange.

Can someone from support please advise how to resolve or even better resolve it? This is a premium service we are paying for.

Re: YouTube music wont start

Muddi — Mon, 07 Nov 2022 01:11:42 GMT

Hey Aldalton67,

Thanks for bringing this up! I know how challenging it is when you're having issues playing YouTube Music on your Google Home/Nest device. Our team is aware of this issue and is already looking into it. I'd like to gather some details — when did this start? Do you have the same issue when using the Google Assistant app on your phone?

Please try to change the Assistant Language to EN-US/EN-CA (vice versa), then reboot your device by disconnecting it from the power source and leave it unplugged for 2 minutes.

If those steps doesn't work, please submit feedback on your device by saying, "Hey Google, send feedback" followed by the keywords: "GHT3 <last 5 digits of case> Can't play YouTube Music using voice command." Visit this link to learn more on how to send feedback.

Let me know how it goes.

Cheers,

Muddi

You Tube music won't work with voice command

YsMum — Mon, 07 Nov 2022 03:15:12 GMT

I can get you tube music to play using the app but no longer with voice command.

I have rebooted , checked and double checked settings to no avail . Still won't play music through voice command. Very frustrated!

Re: You Tube music won't work with voice command

Jliau71 — Mon, 07 Nov 2022 03:10:58 GMT

I’m having the same issues says something like “ I looked for this on YouTube but can’t find it…” won’t play songs or artists. Or eve just “music”

Re: You Tube music won't work with voice command

YsMum — Mon, 07 Nov 2022 03:16:29 GMT

Yep..it's like it wants to play videos and not music. It only started doing this yesterday.

Re: Nest - It either isn't available or can't be played right now

BigRodB — Mon, 07 Nov 2022 08:53:37 GMT

I'm in same boat - premium subscriber - but you tube music not available across my three nests or my android auto. all say "It either isn't available or can't be played right now" in regards to you tube music. Do I need to can the service?

Re: Nest - It either isn't available or can't be played right now

owenob — Mon, 07 Nov 2022 22:14:23 GMT

I have contacted support and all they want to do is pass me around to different teams instead of trying to fix the problem.

This has occurred before and people complained about it then so Google knows what the issue is.

https://support.google.com/youtubemusic/thread/154516193/google-mini-says-%E2%80%9Cthis-song-either-isn%E2%80%99t-available-or-can%E2%80%99t-be-played-right-now%E2%80%9D?hl=en

Very frustrating.

Re: You Tube music won't work with voice command

Muddi — Tue, 08 Nov 2022 00:45:36 GMT

Hey folks,

Thanks for sharing details about the issue here. Our team is aware of this and looking into this issue at hand.

We have duplicated this thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

Cheers,

Muddi

Re: Nest - It either isn't available or can't be played right now

Muddi — Tue, 08 Nov 2022 04:02:54 GMT

Hey folks,

Thanks for sharing details about the issue here. Our team is aware of this and looking into this issue at hand.

We have duplicated this thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

Cheers,
Muddi

Re: YouTube music wont start

Muddi — Thu, 10 Nov 2022 01:52:28 GMT

Hi there,

Checking in to see if anyone still has issues playing music on YouTube Music? Fee free to update the thread, where glad to assist you.

Cheers,

Muddi

Re: YouTube music wont start

Princesss — Fri, 11 Nov 2022 02:01:02 GMT

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess