topic Re: Look and talk won’t work for child in Speakers and Displays

Look and talk won’t work for child

Crzh — Sat, 15 Oct 2022 09:23:16 GMT

The Nest Hub Max doesn’t recognise my son, I have retrained face and voice multiple times yet it doesn’t recognise him. It does, however on the Hub and mini speaker.
I have gone through everything multiple times, it works for me, it used to recognise his voice but doesn’t anymore. Am I missing something?

Re: Look and talk won’t work for child

MplsCustomer — Sat, 15 Oct 2022 14:13:35 GMT

@Crzh

We don't use either voice match or familiar faces. My grandchildren just talk to our Nest Hub Max without them.

However, is Voice Match turned on for your Nest Hub Max?

https://support.google.com/googlenest/answer/7320960#TurnOffVM

Is Familiar Face Detection turned on for your Nest Hub Max's camera?

https://support.google.com/googlenest/answer/9268625?hl=en#zippy=%2Csharing-the-familiar-face-library%2Chow-familiar-face-detection-works-with-multiple-cameras

Re: Look and talk won’t work for child

Jake — Thu, 20 Oct 2022 18:43:33 GMT

Hey Crzh,

I wanted to check in and see if you managed to see MplsCustomer's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Thanks for the help MplsCustomer.

Best regards,
Jake

Re: Look and talk won’t work for child

Dan_A — Sun, 23 Oct 2022 19:54:39 GMT

Hi guys,

@Jake, @MplsCustomer, thanks for the help.

@Crzh, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Dan

Re: Look and talk won’t work for child

aatienza — Tue, 25 Oct 2022 00:50:23 GMT

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Look and talk won’t work for child

Crzh — Sun, 30 Oct 2022 06:58:47 GMT

I have tried the above suggested with no success.

Re: Look and talk won’t work for child

Princesss — Tue, 01 Nov 2022 00:51:49 GMT

Hi Crzh,

Thanks for trying the steps. You might want to check on this link the requirements on how to make your child a home member.

Keep us posted.

Best,

Princess

Re: Look and talk won’t work for child

Princesss — Fri, 04 Nov 2022 00:57:30 GMT

Hi Crzh,

Have you had the chance to try the steps posted above?

Best,

Princess

Re: Look and talk won’t work for child

Crzh — Fri, 04 Nov 2022 08:03:22 GMT

My child is already a home member.

Re: Look and talk won’t work for child

Dan_A — Sat, 05 Nov 2022 21:24:26 GMT

Hello again,

I'm chiming in to ensure you've got the answer you're looking for. If you don't mind me asking, how old is your child? Also, what command is your child trying to give why it's not being recognized?

Feel free to let us know if you have more questions about this.

Thanks,

Dan

Re: Look and talk won’t work for child

Dan_A — Tue, 08 Nov 2022 21:32:52 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

Re: Look and talk won’t work for child

Dan_A — Wed, 09 Nov 2022 21:39:35 GMT

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan