topic Re: how do I determine which google account my hub max is linked to? in Speakers and Displays

how do I determine which google account my hub max is linked to?

camel2969 — Mon, 31 Oct 2022 06:51:10 GMT

how do I determine which google account my hub max is linked to?
I'm at this point in my endeavor to find out how to get Hulu to display on my Hub Max.
One thought is that my hub might be working through my personal gmail account and not my family gmail account, however this does not seem to a problem for Netflix and Disney+
On my iphone, in the Google Home app I have linked my Hulu account under the video (along with linking Netflix and Disney+ which both work ok).
But the Hub Max just won't recognise that I have a linked account.
Any other advice of how to get my Hulu working on my Hub Max?
Using the Hulu app on my iphone doesn't even give me the option to cast to the Hub Max, whereas the Disney+ and Netflix apps do.
Thank you!

Re: how do I determine which google account my hub max is linked to?

RXShorty — Mon, 31 Oct 2022 09:04:35 GMT

Hi @camel2969

I don't have iOS but on Android within the Home app you can tap on the Hub.
Go to Settings --> Recognition and sharing --> Linked accounts 🙂

Re: how do I determine which google account my hub max is linked to?

Juni — Thu, 03 Nov 2022 14:51:00 GMT

Hi folks,

@RXShorty, thanks for the help.

@camel2969, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Thanks,

Juni

Re: how do I determine which google account my hub max is linked to?

camel2969 — Thu, 03 Nov 2022 15:52:33 GMT

Hi. Thanks for the replies, but….doesn’t help. My settings shows literally nothing under linked accounts.
Settings --> Recognition and sharing --> Linked accounts > “nothing”

However, after some research I understand it’s a long known issue with Hulu on Google displays; both not recognizing Hulu for live TV and for some movies/tv shows Google replies “you need a premium account to display that”, when there actually isn’t a premium account option with Hulu, and Hulu tells me I have the most ’premium’ account they have no idea why Google gives that response for some movies and shows. (I’m sure somebody at Google/Hulu knows but finding or getting access to that source is probably expecting too much when I see the long history of upset Hulu subscribers on Hulu community forum).

Re: how do I determine which google account my hub max is linked to?

Juni — Fri, 04 Nov 2022 17:20:39 GMT

Hi camel2969,

Thanks for the response. This is not the experience that we wanted you to have, let me help you out. Did you try casting using the Hulu app and check if you will get the same message? You can unlink and relink Hulu, then observe if this will make a difference. Check the steps below.

Unlink video apps

Open the Google Home app .
Tap Settings .
Under "Services," tap Video.
Under the video app you want to disconnect, tap Unlink Unlink account to confirm you want to unlink the video app account from your Google Account. You'll no longer be able to use voice commands to play the video app's media on your speaker or display.

Link video apps

Some video apps require you to link the app account to your Google Account:

Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
Open the Google Home app .
At the top right, tap your account.
Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
Go back to the home screen, and at the top left, tap Add Video.
If the app requires to be linked, tap Link Link Account.
Complete the sign in steps.
Note: For Netflix, if you have a personal profile on a Netflix account, you can link your personal profile and set up Voice Match to play content where you left off.

Let me know how it goes.

Regards,

Juni

Re: how do I determine which google account my hub max is linked to?

Jake — Mon, 07 Nov 2022 19:26:54 GMT

Hey there,

I wanted to check in and see if you managed to see Juni's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: how do I determine which google account my hub max is linked to?

camel2969 — Tue, 08 Nov 2022 14:17:11 GMT

Hi.
Unfortunately I did all you suggest earlier without success. I can still only verbally request the Google Hub Max to play some Hulu movies and TV shows, but no live TV.
Regarding casting from an iOS device, either my iPhone or iPad, yes this works fine, and is my current (inconvenient) method. I can cast everything from Hulu, live TV, movies, tv shows.
I can successfully verbally request anything from Netflix and Disney+ (which are obviously also linked in the Google home app).
So I would say that Hulu can only be ‘partially’ linked to the Google Home app, and it seems to be a long known problem but nobody (is it a Google or a Hulu fault?) seems to be addressing it. It’s surprising as many in the Hulu community forum have switched from YouTubeTV (like myself) and are frustrated by this problem such that they cancel Hulu (at least their Hulu live TV subscription) and return to YouTubeTV. The conspiracy theorists suggest this is exactly what Google wants and hence are not putting in the effort in to fix the problem. Who actually knows?!

Re: how do I determine which google account my hub max is linked to?

Muddi — Wed, 09 Nov 2022 01:54:26 GMT

Hi camel2969,

Chiming in to ensure everything is covered here. Just an added question: have you tried to call Hulu to check if their live TV can stream directly from a third-party device like Google Nest Hub display?

Keep us posted.

Cheers,

Muddi

Re: how do I determine which google account my hub max is linked to?

Dan_A — Sat, 12 Nov 2022 19:54:47 GMT

Hi there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

Re: how do I determine which google account my hub max is linked to?

Dan_A — Sun, 13 Nov 2022 19:56:52 GMT

Hello again,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Dan