topic Re: Nest audio volume limited when nest hub is playing video in Speakers and Displays

Nest audio volume limited when nest hub is playing video

dgoodbourn — Fri, 04 Nov 2022 14:14:34 GMT

Hi,

I've started a new message as the other one has been closed. Here's the original ticket.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-audio-volume-limited-when-nest-hub-is-playing-video/m-p/250847

This is still a problem. A factory reset didn't do the trick

Re: Nest audio volume limited when nest hub is playing video

Azarco — Fri, 04 Nov 2022 20:08:54 GMT

Hey dgoodbourn,

Thanks for getting back to us. Have you also tried resetting your Google Nest Audio? How many devices are affected? Also, could you provide us the cast firmware version of your Nest Audio?

Best,

Alex

Re: Nest audio volume limited when nest hub is playing video

Azarco — Mon, 07 Nov 2022 20:14:30 GMT

Hello there,

Did resetting your Nest Audio help? Let us know if you're still having trouble with this so that we further help you.

Thanks,

Alex

Re: Nest audio volume limited when nest hub is playing video

dgoodbourn — Tue, 08 Nov 2022 09:28:41 GMT

Hi, I've actually just added 2 new nest audio speakers to the room and it's still happening. Their cast firmware version is 1.56.299498

Re: Nest audio volume limited when nest hub is playing video

dgoodbourn — Tue, 08 Nov 2022 09:30:22 GMT

Actually, just to add more details, the speakers that are affected are in a group.

When I get home tonight I'll try removing them from the group just to see if that's the issue here.

Re: Nest audio volume limited when nest hub is playing video

Dan_A — Tue, 08 Nov 2022 18:59:26 GMT

Hi folks,

Azarco, thanks for the help.

@dgoodbourn, have you already tried playing music or a video with your Google Nest speakers and displays when they're not in a speaker group? Tell me how it did.

Cheers,

Dan

Re: Nest audio volume limited when nest hub is playing video

Princesss — Sat, 12 Nov 2022 00:02:53 GMT

Hey everyone,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Nest audio volume limited when nest hub is playing video

Dan_A — Sun, 13 Nov 2022 00:40:50 GMT

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan