topic Re: Music streams randomly stops in Speakers and Displays

Music streams randomly stops

KungFuPanda — Mon, 07 Nov 2022 13:26:10 GMT

Hi community,

I've read a dozen posts on this topic, but no solution anywhere.

Our home has multiple Nest audio, Google Mini, Google hub, all connected via Nest Wifi.

When streaming from Spotify or webradio the stream randomly stops.

Sometimes it plays more than a hour, sometimes it plays for a minute.

I've done all the suggested things, reset all, try another device, try another stream source, but nothing works.

It happens with streaming from my Samsung phone, but also from my wifes Xiaomi phone and also from my Home Assistant server.

Streaming music is one of the main reasons we bought so many devices. But when the music keeps stopping randomly... I don't want to switch them all to Sonos or so.

Please help!

Re: Music streams randomly stops

Muddi — Sun, 13 Nov 2022 02:29:36 GMT

Hi KungFuPanda,

Welcome to the Google Nest Community.

I know how challenging it can be when you're having issues playing music on your Google Home and Nest devices. Let's try to get to the bottom of this.

A few questions:

When did the issue start?
How far is your Google Home and Nest speakers from the router?
Does it only happen when casting music from your phone to the speaker? How about when manually requesting a song via voice command?

Let's try these steps below:

Move your Google Home and Nest devices within 15-20 ft. away from the router to get enough signal from your network.
Reboot your Google Home/Nest device and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
If it is still the same, please proceed with resetting your Google speakers and display. Click here to know-how.

Let me know how it goes.

Cheers,

Muddi

Re: Music streams randomly stops

KungFuPanda — Sun, 13 Nov 2022 17:48:50 GMT

Hi Muddi,

Thanks for replying!
The issue started many months ago
I have a Nest router on the ground floor and a Nest Wifi point on the second floor.
All Chromecast devices are within 7m of the router or wifi point.
The issue happens in both situations, cast from phone and voice requested streams.

I have done a factory reset on all devices and it looks like it has worked.
The past hour the music keeps playing, no stops at all.
I'll keep you posted 🙂

Cheers,
Patrick

Re: Music streams randomly stops

Muddi — Mon, 14 Nov 2022 01:02:16 GMT

Hi there,

Happy to hear that your issue is now resolved! I'll keep the thread open for a while so we can continue to monitor your device. Please do not hesitate to update the thread if you see any issues on your device.

Cheers,

Muddi

Re: Music streams randomly stops

Muddi — Thu, 17 Nov 2022 03:01:03 GMT

Hi KungFuPanda,

I'm just checking in to see if you experience any issues from your device from the past few days? Let us know if you still need help, otherwise I'll lock the thread if I didn't hear from you after 24 hours.

Cheers,

Muddi

Re: Music streams randomly stops

KungFuPanda — Thu, 17 Nov 2022 06:44:23 GMT

Hi Muddi,

Looks like the complete reset worked.

Yesterday the music was nonstop for the whole day.

You can close this thread 🙂

Re: Music streams randomly stops

Muddi — Sat, 19 Nov 2022 22:36:28 GMT

Hi there,

Perfect! Happy to hear that those steps worked for you. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Muddi