topic Re: Nest speaker keeps losing wifi even after 4 resets. in Speakers and Displays

Nest speaker keeps losing wifi even after 4 resets.

Cimidyue — Sun, 06 Nov 2022 17:17:06 GMT

My Nest speaker keeps losing its wifi connection. Each time, I reset the speaker and it reconnects, then a day or so later, it loses the wifi connection again. I have switched location with another speaker and it still does it, so it's not the wifi but the device itself. The firmware is up to date. Any ideas anyone?

Re: Nest speaker keeps losing wifi even after 4 resets.

Android_Erick — Sun, 06 Nov 2022 20:16:51 GMT

"Hang on while I get connected to Wifi"?

Welcome to the club, I'm going to start making shirts. I'm trying to figure it out too

Re: Nest speaker keeps losing wifi even after 4 resets.

DavidDalrymple — Mon, 07 Nov 2022 00:59:50 GMT

Same here. And I wear a size small shirt lol

Re: Nest speaker keeps losing wifi even after 4 resets.

Dan_A — Sat, 12 Nov 2022 18:11:22 GMT

Hi folks,

@Cimidyue, @Android_Erick, @DavidDalrymple, I’m sorry to hear that your Google Nest speakers keep losing their WiFi connection. A few questions: What Nest speakers do you have? When did this start? How far are your speakers from your WiFi?

If you haven’t yet, could you do a sequential reboot on your devices starting with your WiFi router/modem then your speakers. Restarting your phone might also help and tell me how it goes.

Regards,

Dan

Re: Nest speaker keeps losing wifi even after 4 resets.

Cimidyue — Mon, 14 Nov 2022 07:38:21 GMT

Hi Dan
In my case it's only one Nest mini and it's a different issue compared to the one that others are experiencing. If it was just a matter of many devices failing to connect I would know what to do.
I swapped the speaker (A say) with another (B) in a different location and the problem re-occurred with A, while B worked fine in both places, so it's not the wifi. Every time it happens I do reboots. The firmware on the Nest mini is up to date.
My conclusion is quite simply that the speaker is faulty, but whether it's a hardware or software problem I don't know what can be done. The speaker was working fine for months (maybe years, can't remember) and then suddenly started playing up.
Any ideas welcome!
Thanks
Mark
@Cimidyue

Re: Nest speaker keeps losing wifi even after 4 resets.

Muddi — Tue, 15 Nov 2022 03:21:49 GMT

Hey Cimidyue,

Chiming in to ensure everything is covered here. To confirm, have you tried connecting your device to a different network like mobile hotspot? This will help us further isolate the issue.

Cheers,

Muddi

Re: Nest speaker keeps losing wifi even after 4 resets.

Jake — Fri, 18 Nov 2022 18:58:58 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Nest speaker keeps losing wifi even after 4 resets.

Cimidyue — Fri, 18 Nov 2022 23:51:59 GMT

No I have not had any viable solution suggested. I need to find some way to get the software or hardware fixed that's causing it to drop off, when other speakers don't.

Re: Nest speaker keeps losing wifi even after 4 resets.

Muddi — Sun, 20 Nov 2022 02:13:21 GMT

Hi Cimidyue,

We understand. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Nest speaker keeps losing wifi even after 4 resets.

Princesss — Wed, 23 Nov 2022 02:48:41 GMT

Hi Cimidyue,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

Re: Nest speaker keeps losing wifi even after 4 resets.

Princesss — Sat, 26 Nov 2022 02:56:32 GMT

Hi there,

We'd like to check if you're done filling out the form we sent. Let us know once you're done so we can check it.

Best,

Princess

Re: Nest speaker keeps losing wifi even after 4 resets.

Princesss — Tue, 29 Nov 2022 04:55:35 GMT

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess

Re: Nest speaker keeps losing wifi even after 4 resets.

Cimidyue — Tue, 29 Nov 2022 08:23:58 GMT

Makes sense.
I gave up looking for a simple fix and came to the conclusion that it was just a faulty speaker.
Fortunately I found the receipt - it was one week short of the guarantee expiring (purchased 23+ months ago) and got a replacement!
Fingers crossed it was a one off.
Thanks

Re: Nest speaker keeps losing wifi even after 4 resets.

Muddi — Wed, 30 Nov 2022 00:58:14 GMT

Hey Cimidyue,

I'm glad to know that you got a replacement for your device. How was it? Let us know if you still have the same issue, and we're happy to lend a hand.

Cheers,

Muddi

Re: Nest speaker keeps losing wifi even after 4 resets.

Juni — Sat, 03 Dec 2022 21:27:56 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Nest speaker keeps losing wifi even after 4 resets.

Dan_A — Sun, 04 Dec 2022 21:50:28 GMT

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Dan