topic Re: Cannot start ClassicNL from TuneIn by speech in Speakers and Displays

Cannot start ClassicNL from TuneIn by speech

WimAbbenhuis — Tue, 26 Apr 2022 07:15:22 GMT

I used to start the day by saying "Hey Google, stream ClassicNL". And then ClassicNL played.

Since two days, when I say "stream ClassicNL", my Google Nest Hub and my tree mini's start playing Radio Peyi A, and the screen says Radio Classic FM (witch is not the same as ClassicNL).

Workaround is open TuneIn on my iPhone, choose ClassicNL and stream that to my Nest Hub and/or Mini's.

What has happened here?

Re: Cannot start ClassicNL from TuneIn by speech

Bnice — Fri, 29 Apr 2022 09:22:25 GMT

Same problem here... No solution yet...

Re: Cannot start ClassicNL from TuneIn by speech

WimAbbenhuis — Mon, 02 May 2022 07:18:08 GMT

I reported this issue yesterday also to the supportdept. of TuneIn (mailto:#)

Re: Cannot start ClassicNL from TuneIn by speech

Princesss — Mon, 02 May 2022 17:54:25 GMT

Hi everyone,

Thanks for posting in the Community.

Sorry to hear about what's happening when playing ClassicNL from TuneIn. I'd like to know more about it so we can try some steps.

Has anyone of you tried to check other radio stations from TuneIn using voice? Let's go ahead and try 2-3 radio stations to see if it is also giving the same results. That way we can isolate if the issue is within TuneIn or the speaker itself. Please include the radio stations that you have tried once you respond to this thread.

Keep me posted.

Best,

Princess

Re: Cannot start ClassicNL from TuneIn by speech

WimAbbenhuis — Mon, 02 May 2022 19:02:41 GMT

Every other station works perfect. Only ClassicNL. Problem is when I say "stream ClassicNL", my Google Nest Hub and my tree mini's start playing Radio Peyi A, and the screen says Radio Classic FM (witch is not the same as ClassicNL).

Re: Cannot start ClassicNL from TuneIn by speech

WimAbbenhuis — Tue, 03 May 2022 12:12:54 GMT

Tune In support is also working on it; they gave me this advice:
Please try to play the station ClassicNL with the below-mentioned command and let us know if you are able to play the exact station or the issue persists.
"OK Google, play Classic FM Nederland on TuneIn"

Unfortunately it did not work for me.

Re: Cannot start ClassicNL from TuneIn by speech

WimAbbenhuis — Tue, 03 May 2022 12:14:35 GMT

Re: Cannot start ClassicNL from TuneIn by speech

Princesss — Tue, 03 May 2022 17:36:20 GMT

Hi WimAbbenhuis,

Thanks for the detailas you've shared.

If other stations are working fine ang it is isolated onl on ClassicNL, that means that there's an ongoing issue on that specific station. We could try to perform a complete reset, however, we cannot guarantee that it will work after that since it is the only station that has been affected by this.

Best,

Princess

Re: Cannot start ClassicNL from TuneIn by speech

WimAbbenhuis — Tue, 03 May 2022 17:40:39 GMT

Better if you do not take action at this moment. Tune In is working on it, see their last reply to me:
Thank you for sharing the details with us.
This is a known issue that our Developers are aware of and we're working to resolve the problem.

So let's wait what they will come up with.

Re: Cannot start ClassicNL from TuneIn by speech

Princesss — Tue, 03 May 2022 17:50:08 GMT

Hi WimAbbenhuis,

Right. I'll keep this thread open for the next few days so we can still monitor what's their response. In case you have additional question, you can always respond to this thread.

Best,

Princess

Re: Cannot start ClassicNL from TuneIn by speech

Muddi — Sat, 07 May 2022 04:08:58 GMT

Hey WimAbbenhuis,

Chiming in to ensure everything is covered here. How was your device? Are you able to listen to ClassicNL now? Feel free to update this thread, if you still need help with your device, and we're happy to help.

Cheers,

Muddi

Re: Cannot start ClassicNL from TuneIn by speech

WimAbbenhuis — Sat, 07 May 2022 05:57:20 GMT

As said I also reported this issue to support of TuneIn.

Their last reply came this morning:

We were able to reproduce, but the issue is not from our end. Our team has already reached out to Google. At this time, we do not have a timeframe on when a fix is expected. We hope to hear back from them soon with an update.

So we will wait Google’s actions.

Re: Cannot start ClassicNL from TuneIn by speech

Muddi — Tue, 10 May 2022 15:46:57 GMT

Hey WimAbbenhuis,

Thanks for coming back to us. My apologies for the delayed response.

Please replicate the issue, and send feedback using the keywords, "Unable to play ClassicNL on TuneIn" so we can further investigate this issue. For instructions on how to send feedback, you can visit here.

I'll update this thread once I know more information.

Cheers,

Muddi

Re: Cannot start ClassicNL from TuneIn by speech

WimAbbenhuis — Tue, 10 May 2022 18:00:10 GMT

Done.

Re: Cannot start ClassicNL from TuneIn by speech

WimAbbenhuis — Wed, 11 May 2022 08:15:31 GMT

I say PLAY CLASSIC NLTuneIn startsand gives Classic FM

Re: Cannot start ClassicNL from TuneIn by speech

Muddi — Wed, 18 May 2022 23:59:38 GMT

Hey WimAbbenhuis,

Thanks for sending feedback. Our team confirmed that we're able to received it. Let's monitor the issue and wait for an update from TuneIn. Will keep this thread open for a while, and get back to you once we have more information to share.

Cheers,

Muddi

Re: Cannot start ClassicNL from TuneIn by speech

Muddi — Tue, 31 May 2022 01:04:48 GMT

Hey WimAbbenhuis,

Just wanted to check if you're still having the same issue?

Cheers,

Muddi

Re: Cannot start ClassicNL from TuneIn by speech

WimAbbenhuis — Tue, 31 May 2022 07:50:20 GMT

Yep. No change, no improvement.

Re: Cannot start ClassicNL from TuneIn by speech

afix — Tue, 31 May 2022 20:26:59 GMT

I have the same problem on my Home mini, Nest mini, Nest audio, Nest hub and even my Harman Kardon Citation soundbar BUT NOT on my smartphone (even using Google Assistant voice commands).

Re: Cannot start ClassicNL from TuneIn by speech

Muddi — Fri, 10 Jun 2022 15:02:49 GMT

Hey folks,

My apologies for the delays. We are getting reports that some stations from TuneIn are also not working. The team still looking into the issue, and rest assured that I'll update this thread once I know more.

Cheers,

Muddi